Makro
Makro together with hisense with **** client experience again!! I sent my tv for repairs last month and I had to wait the whole month only for it to come back and die in a week! This is just ridiculous! I want a refund or new tv! Can’t go through this process again!!!!
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Replies (2)
Makro's replyOfficial
12 Feb 2021, 08:27Good day Alfred,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind Regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind Regards
Makro Hellopeter Team
Makro's reply12 Feb 2021, 08:27
Official
Good day Alfred,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind Regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind Regards
Makro Hellopeter Team
's updateReviewer Update
14 Feb 2021, 10:5348hrs later and I am still waiting! I had to call the call centre myself to tell them I want a refund or new tv and no one has gotten back to me with feedback!!!! Worst after sales service experience ever!!!!
's update14 Feb 2021, 10:53
Reviewer Update
48hrs later and I am still waiting! I had to call the call centre myself to tell them I want a refund or new tv and no one has gotten back to me with feedback!!!! Worst after sales service experience ever!!!!