1 reviews | Active since Aug 2017
Makro ****
I placed an online order on the 15th June on the 21st of June only one item was delivered and the other was not there. The driver said they could've sent it with another driver that's what normally happens. How ridiculous. I bought two air fryers why are you sending them separately? I then received an email that my items have been delivered. When I call to enquire what is happening all the agents give me the run around for two days. After my third call today Rea which I was on hold for 40 min transfers me to the manager who never even answers the call but placed me on hold for over 30 min till I was disconnected. This fair price retailers and Makro agents as well as there drivers are ****mers I will never recommend anyone to purchase anything online with Makro unless you in a mood to donate your money to strangers. My ref for my useless escalation is ***
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
I hope you find the above in order.
Kind Regards,
Makro Hellopeter TeamPrivate Reply
Now what is private about this? There is no sensitive information yet you reply privately. Oh yes, it's the 26th and I have not received any communication besides on this platform because you are trying to counsel your bad service by making people think you rep**** so it must mean you have sorted it out right? Well I have looked through your comments regarding this supplier and the products I ordered seems this has gone on for more than a year, so how will you ensure this does not happen again when you have failed for a year to restrict this and surprisingly you still have the supplier on your panel. Also what action is being taken regarding the bad service I have gotten from you directly?? Your consultants had me on hold for over 20 min then your supervisor never even bothered to speak to me but put me on hold for 40min. Is this the way you conduct your customer service department because I don't see you addressing this appalling behavior.
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
I hope you find the above in order.
Kind Regards,
Makro Hellopeter TeamPrivate Reply
Now what is private about this? There is no sensitive information yet you reply privately. Oh yes, it's the 26th and I have not received any communication besides on this platform because you are trying to counsel your bad service by making people think you rep**** so it must mean you have sorted it out right? Well I have looked through your comments regarding this supplier and the products I ordered seems this has gone on for more than a year, so how will you ensure this does not happen again when you have failed for a year to restrict this and surprisingly you still have the supplier on your panel. Also what action is being taken regarding the bad service I have gotten from you directly?? Your consultants had me on hold for over 20 min then your supervisor never even bothered to speak to me but put me on hold for 40min. Is this the way you conduct your customer service department because I don't see you addressing this appalling behavior.