MAKRO-55" NETFLIX TV that doesnt play NETFLIX

SINOTEC 55” NETFLIX TV

Good day Sales assistant- conrad Sinotec assistant- Jeremy

We refer to the above mentioned matter and confirm the following :- We purchased 2 netflix tv's yesterday 03/08/2020 however they do not play Netflix . We are able to Log in , browse titles but when selected the title does not play. We called Netflix and spent 2 hours with them troubleshooting and they advise that this particular TV is not one of their Netflix accredited Televisions .

We changed the internet connection , did the restart, and all of the other known troubleshooting remedies but we were unsuccessful .

We then called the Springfield store, I was cut off 2 times after being on hold for more than 20 minutes, and spoke to the sales assistant above who then referred me to the Sinotec representative also mentioned above.

The representative gave me the contact number for Sinotec technical support ***/***, the 1st number rings without answer, the 2nd number has an answering services only, I spent the greater part of 55 minutes trying to call them to no avail .

We then tried submitting this complaint via the website however that facility does not allow you to submit the query as the comments are highlighted in red. Note that I have not opened the 2nd tv and I am absolutely appalled at the service and treatment from Makro , when my spouse suggested that I purchase the tv from GAME stores I vehemently opposed as I have no faith in that store and its customer service and promptly went to your Makro springfied branch to purchase as your brand offers me a semblance of quality .

I cannot fathom how inconvenient it is even typing this email for a BRAND NEW ITEM which purports to be a NETFLIX TV but cannot play NETFLIX.

Please refund my purchase of both these tv’s as this entire transaction has *****ed my view of the MAKRO and SINOTEC brand.