1 reviews | Active since Dec 2011
Makro - 4 month to assist with one online purchase warranty
I bought a Kenwood in November 2021 from Makro online. On 21 August 2022 it broke and I lodged a complaint requesting the item to be collected and repaired. It was collected and I received it back 5 weeks later on 28 September. On 8 October it broke again with the same problem that was clearly not fixed properly. The item was collected on 15 October and it is now a month later and still I have not received any feedback or my item back.
This item has a one year warranty of which 4 of the 12 months I was unable to use it. The warranty will expire before I am able to use it again to make sure it works.
Should you buy from Makro make sure you are able to return to a store yourself for after sales support and do not use online service as they are clearly not able to handle online support after purchase of an item
I have received my machine back again today - absolutely nothing was done to it. It was still in the same box I have packed it in, the same way I packed it - and still broken
It was in other words left in the store till I started asking as to what happened and 2 days later my machine was delivered still broken.
Please give me some feedback as to how we are going to resolve this issue. I have not have a working machine for 4 months of the 12 month warranty - what does the warranty help if you can not make use of it.
You are welcome to again collect my machine for repairs but I will require a further 6 months warranty on it as it takes approx 2 months for collection and delivery back to me.
regards
Ilse
I have received my machine back again today - absolutely nothing was done to it. It was still in the same box I have packed it in, the same way I packed it - and still broken
It was in other words left in the store till I started asking as to what happened and 2 days later my machine was delivered still broken.
Please give me some feedback as to how we are going to resolve this issue. I have not have a working machine for 4 months of the 12 month warranty - what does the warranty help if you can not make use of it.
You are welcome to again collect my machine for repairs but I will require a further 6 months warranty on it as it takes approx 2 months for collection and delivery back to me.
regards
Ilse