Makro 3rd party terrible service

I am writing here as a final resort because Makro has been ignoring me for weeks now. I placed an order on Makro online and my order was split into 4 as 3 items were from online only vendors, the 4th one was from Makro. I had no issue with the Makro stock. I had issues with all 3 3rd party vendors. The first one was glass oil and vinegar dispensers, they came broken and the courier also noticed the glass sound and said that it wasn't labeled as fragile, I wrote to Makro about a refund, no response til date. The second item was a fan, it came without *****s, messaged again for them to send the *****s as the work is otherwise okay, once again no response. Lastly I ordered an umbrella that was meant to be of strong material, and an automatic opening mechanism, the item I got was completely different from the image, a cheap manual operated umbrella. Makro has been silent, all I got was an automatic email that they'd attend to my queries. I have waited weeks for a response. Makro needs to take better care of 3rd party resellers they allow.