1 reviews | Active since May 2020
Makro
I have ordered chairs online on a special on 18 March 2020, then lockdown striked. I have waited patiently for the lockdown to get lifted for the chairs to be delivered. This whole time I didn’t receive any feedback/emails from Makro. So this week they send an email, after me sending more than one email to enquire about my order, to let me know they are going to cancel it: “ the lockdown period has disrupted the supply of certain goods and at the same time has created unprecedented demand. We are therefore unable to complete your order and have had to cancel it.” This I don’t understand and I am definately not satisfied with this. Who could have bought the chairs in lockdown? Surely it should have been sitting and waiting in their storeroom for delivery? And!!!! The same chairs are now available to order online, obviously not for the price that I bought it! This whole time they had my money! And to top it all, now they send the rest of the order, washcloths and I have to pay for delivery!!!!! I think this is ridiculous! I want my chairs at the original price!
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 72 hours.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 72 hours.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
