Makro

Dear all I am writing to formally lodge a complaint regarding the unacceptable experience I recently had at Makro. After successfully applying online for a Makro card and receiving approval, I visited the store to collect it. However, I was denied the card solely because I presented my Green ID Book instead of the newer Smart ID Card.

Your consultant informed me that my Green ID Book was not responding to the system’s data and that I must upgrade to a new ID before receiving my card. This policy is unreasonable and discriminatory, as my ID number remains unchanged regardless of the format of my identification document. The Department of Home Affairs still recognizes the Green ID Book as a valid form of identification, and it should be accepted for verification purposes.

This experience has left me extremely disappointed with Makro’s customer service. I expected a seamless process after my application was approved online, yet I was met with unnecessary obstacles and poor service.