DB
Denise B

1 reviews | Active since Aug 2019

17 Aug 2020, 11:16

Makro

IM VERY ANGRY WITH MAKRO. FIRSTLY I HOLD ON FOREVER FOR A CONSULTANT IN THEIR CALL CENTRE AND STILL GET ****TING SERVICE. WE BOUGHT A TV END OF JUNE FROM MAKRO IN PE. THE TV IS A SINOTEC NETFLIX TV. WORST TV TO BE SOLD. AFTER A WEEK OF PURCHASE THE NETFLIX STARTED TO GIVE US AN ERROR MESSSGE THEN WE THOUGHT IT MIGHT BE OUR INTERNET CONNECT SO WE INCREASE OUR NETWORK SPEED HAVING TO INVEST UNNECESSARY MONEY WHICH WE **** HAVE AT THE MOMENT SO THAT THIS TV CAN WORK . ANY WE INCREASED OUR SPEED AND GUESS WHAT. THE NETFLEX STILL DOESNT WORK. I CALL THE MAKRO CALL CENTRE AND SPOKE TO FELICIA ON THE 5/8/2020 AFTER MANY ATTEMPTS IN THE MONTH TO GET THROUGH YOUR CALL CENTRE. SHE GAVE ME THIS REFERENCE NUMBER AND ASSURED ME THAT SOMOME WILL COME OUT 926690. TO DATE NO ONE AS CALLED OR CAME OUT. WHAT KIND OF SERVICE IS THIS? NO TURN AROUND TIME ? IM SO DETERMINED TO BRING THE TV AND LEAVE IT AT MAKRO AND GET A REFUND FOR MONEY. THIS BUY AS BEEN THE WORST AND ITS NOT LIKE I BOUGHT A CHEAP TV TO HAVE THIS MUCH HASSLE. Contact my husband urgently for further info ***

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Replies (2)
DB
Denise B's update17 Aug 2020, 14:56
Reviewer Update
Hi.
I will be awaiting your feedback within those tat mentioned above!!!
DB
Denise B's update07 Sept 2020, 12:47
Reviewer Update
Emailed Makro on Saturday as my tv came back from technicians and we are still not happy as more issues encountered.
See email below . My ref number is 955672.
I'm not happy and according to the cpa I can get a new tv which I want with no more delays!!!


See email below

Hi Ashleigh
Can you contact me urgently with regards to the tv. ***.
We got the tv back on friday
These are the issues we are still experiencing. I am not happy and want another TV and do not want it to be fix I have had enough with this tv and having to deal with makro for weeks now.
1. The tv is not responsive as it used to be before it left for fixing. 2. It has to be re-set all the time.3. The remote is not working very well which was never a problem before. 4. We will need to switch it off and on to be responsive. 5. Sometimes it just goes out of the app we are using.

Arrange with Pe makro as to when I can come in and make the exchange. I ma not prepared to go there and have to wait for and service from them. All the arrangements for the exchange of the tv must be done before I get to the shop. I'm not going to waste my time driving that distance to be left waiting for service and what not. Please please sort this matter out as we are extremely unhappy and dissatisfied with this tv as well as very unhappy with your services.

Denice