MS
Manci S
1 reviews | Active since Jun 2019
19 Jun 2019, 09:17
Makro
I have been trying since September 2018 to get a refund of R3907 in respect of a double payment for an on-line purchase. after many emails that I wrote to the company, I wrote to their "ethics department" last week. TO DATE NO RESPONSE, NO REFUND.
Helpful (0)
Replies (4)0
Replies (4)
Makro's replyOfficial
19 Jun 2019, 09:30Good day Manci,
Thank you for bringing this matter to our attention and for taking our call.
As per our telephone conversation, please be advised that our Finance Manager is currently looking into the matter and as soon as he provides feedback in this regard, we will advise you.
We do humbly apologize for the inconvenience and the lack of response.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention and for taking our call.
As per our telephone conversation, please be advised that our Finance Manager is currently looking into the matter and as soon as he provides feedback in this regard, we will advise you.
We do humbly apologize for the inconvenience and the lack of response.
Kind Regards,
Makro Hellopeter Team
Best regards,
Makro's reply19 Jun 2019, 09:30
Official
Good day Manci,
Thank you for bringing this matter to our attention and for taking our call.
As per our telephone conversation, please be advised that our Finance Manager is currently looking into the matter and as soon as he provides feedback in this regard, we will advise you.
We do humbly apologize for the inconvenience and the lack of response.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention and for taking our call.
As per our telephone conversation, please be advised that our Finance Manager is currently looking into the matter and as soon as he provides feedback in this regard, we will advise you.
We do humbly apologize for the inconvenience and the lack of response.
Kind Regards,
Makro Hellopeter Team
Best regards,
MS
Manci S's updateReviewer Update
24 Jul 2019, 14:19 HelloPeter
After trying since September 2018 to get refunded for a double payment for an on-line purchase, I received Makro’s response after posting on the HelloPeter platform in June 2019. Hence I resort to the platform again. We still have not received the money owed to us by the international giant, MAKRO.
Ms Ashleigh Panday of Makro insisted that I submit bank proof of the two payments, and that they can do nothing about my request before the proof is submitted. Being an NPO that operates in the deep rural areas of the Eastern Cape, we could not travel to the 60 kilometres-away city of Mthatha to obtain the documents until the 12 July 2019. I emailed the documents on Saturday 13 July, whereupon I received automated response that the matter would be resolved within five working days.
On Monday, 22 July 2019, I called Makro. After holding for more than three minutes, Ms Panday came to the line. I gave her the number of my “request”, but realised later that the line was dead. Before she came on line, I had already given the number to some other person who would not put me through to Ms Panday until I’d spelt out my problem to her. Despite having the reference number, Ms Panday has to date (24 July 2019) not come back to me.
I have still not received the refund, and or explanation as to why the refund is not forthcoming despite submitting the required documents.
I curse the day I made the purchase from a machine called Makro. Had Makro responded to my request within three months of the purchase, getting the proof of payment would not have been such an expensive exercise. No consideration. Impersonal.
Lindiwe Siwahla
After trying since September 2018 to get refunded for a double payment for an on-line purchase, I received Makro’s response after posting on the HelloPeter platform in June 2019. Hence I resort to the platform again. We still have not received the money owed to us by the international giant, MAKRO.
Ms Ashleigh Panday of Makro insisted that I submit bank proof of the two payments, and that they can do nothing about my request before the proof is submitted. Being an NPO that operates in the deep rural areas of the Eastern Cape, we could not travel to the 60 kilometres-away city of Mthatha to obtain the documents until the 12 July 2019. I emailed the documents on Saturday 13 July, whereupon I received automated response that the matter would be resolved within five working days.
On Monday, 22 July 2019, I called Makro. After holding for more than three minutes, Ms Panday came to the line. I gave her the number of my “request”, but realised later that the line was dead. Before she came on line, I had already given the number to some other person who would not put me through to Ms Panday until I’d spelt out my problem to her. Despite having the reference number, Ms Panday has to date (24 July 2019) not come back to me.
I have still not received the refund, and or explanation as to why the refund is not forthcoming despite submitting the required documents.
I curse the day I made the purchase from a machine called Makro. Had Makro responded to my request within three months of the purchase, getting the proof of payment would not have been such an expensive exercise. No consideration. Impersonal.
Lindiwe Siwahla
MS
Manci S's update24 Jul 2019, 14:19
Reviewer Update
HelloPeter
After trying since September 2018 to get refunded for a double payment for an on-line purchase, I received Makro’s response after posting on the HelloPeter platform in June 2019. Hence I resort to the platform again. We still have not received the money owed to us by the international giant, MAKRO.
Ms Ashleigh Panday of Makro insisted that I submit bank proof of the two payments, and that they can do nothing about my request before the proof is submitted. Being an NPO that operates in the deep rural areas of the Eastern Cape, we could not travel to the 60 kilometres-away city of Mthatha to obtain the documents until the 12 July 2019. I emailed the documents on Saturday 13 July, whereupon I received automated response that the matter would be resolved within five working days.
On Monday, 22 July 2019, I called Makro. After holding for more than three minutes, Ms Panday came to the line. I gave her the number of my “request”, but realised later that the line was dead. Before she came on line, I had already given the number to some other person who would not put me through to Ms Panday until I’d spelt out my problem to her. Despite having the reference number, Ms Panday has to date (24 July 2019) not come back to me.
I have still not received the refund, and or explanation as to why the refund is not forthcoming despite submitting the required documents.
I curse the day I made the purchase from a machine called Makro. Had Makro responded to my request within three months of the purchase, getting the proof of payment would not have been such an expensive exercise. No consideration. Impersonal.
Lindiwe Siwahla
After trying since September 2018 to get refunded for a double payment for an on-line purchase, I received Makro’s response after posting on the HelloPeter platform in June 2019. Hence I resort to the platform again. We still have not received the money owed to us by the international giant, MAKRO.
Ms Ashleigh Panday of Makro insisted that I submit bank proof of the two payments, and that they can do nothing about my request before the proof is submitted. Being an NPO that operates in the deep rural areas of the Eastern Cape, we could not travel to the 60 kilometres-away city of Mthatha to obtain the documents until the 12 July 2019. I emailed the documents on Saturday 13 July, whereupon I received automated response that the matter would be resolved within five working days.
On Monday, 22 July 2019, I called Makro. After holding for more than three minutes, Ms Panday came to the line. I gave her the number of my “request”, but realised later that the line was dead. Before she came on line, I had already given the number to some other person who would not put me through to Ms Panday until I’d spelt out my problem to her. Despite having the reference number, Ms Panday has to date (24 July 2019) not come back to me.
I have still not received the refund, and or explanation as to why the refund is not forthcoming despite submitting the required documents.
I curse the day I made the purchase from a machine called Makro. Had Makro responded to my request within three months of the purchase, getting the proof of payment would not have been such an expensive exercise. No consideration. Impersonal.
Lindiwe Siwahla
MS
Manci S's updateReviewer Update
24 Jul 2019, 14:39 HelloPeter
After trying since September 2018 to get refunded for a double payment for an on-line purchase, I received Makro’s response after posting on the HelloPeter platform in June 2019. Hence I resort to the platform again. We still have not received the money owed to us by the international giant, MAKRO.
Ms Ashleigh Panday of Makro insisted that I submit bank proof of the two payments, and that they can do nothing about my request before the proof is submitted. Being an NPO that operates in the deep rural areas of the Eastern Cape, we could not travel to the 60 kilometres-away city of Mthatha to obtain the documents until the 12 July 2019. I emailed the documents on Saturday 13 July, whereupon I received automated response that the matter would be resolved within five working days.
On Monday, 22 July 2019, I called Makro. After holding for more than three minutes, Ms Panday came to the line. I gave her the number of my “request”, but realised later that the line was dead. Before she came on line, I had already given the number to some other person who would not put me through to Ms Panday until I’d spelt out my problem to her. Despite having the reference number, Ms Panday has to date (24 July 2019) not come back to me.
I have still not received the refund, and or explanation as to why the refund is not forthcoming despite submitting the required documents.
I curse the day I made the purchase from a machine called Makro. Had Makro responded to my request within three months of the purchase, getting the proof of payment would not have been such an expensive exercise. No consideration. Impersonal.
Lindiwe Siwahla
After trying since September 2018 to get refunded for a double payment for an on-line purchase, I received Makro’s response after posting on the HelloPeter platform in June 2019. Hence I resort to the platform again. We still have not received the money owed to us by the international giant, MAKRO.
Ms Ashleigh Panday of Makro insisted that I submit bank proof of the two payments, and that they can do nothing about my request before the proof is submitted. Being an NPO that operates in the deep rural areas of the Eastern Cape, we could not travel to the 60 kilometres-away city of Mthatha to obtain the documents until the 12 July 2019. I emailed the documents on Saturday 13 July, whereupon I received automated response that the matter would be resolved within five working days.
On Monday, 22 July 2019, I called Makro. After holding for more than three minutes, Ms Panday came to the line. I gave her the number of my “request”, but realised later that the line was dead. Before she came on line, I had already given the number to some other person who would not put me through to Ms Panday until I’d spelt out my problem to her. Despite having the reference number, Ms Panday has to date (24 July 2019) not come back to me.
I have still not received the refund, and or explanation as to why the refund is not forthcoming despite submitting the required documents.
I curse the day I made the purchase from a machine called Makro. Had Makro responded to my request within three months of the purchase, getting the proof of payment would not have been such an expensive exercise. No consideration. Impersonal.
Lindiwe Siwahla
MS
Manci S's update24 Jul 2019, 14:39
Reviewer Update
HelloPeter
After trying since September 2018 to get refunded for a double payment for an on-line purchase, I received Makro’s response after posting on the HelloPeter platform in June 2019. Hence I resort to the platform again. We still have not received the money owed to us by the international giant, MAKRO.
Ms Ashleigh Panday of Makro insisted that I submit bank proof of the two payments, and that they can do nothing about my request before the proof is submitted. Being an NPO that operates in the deep rural areas of the Eastern Cape, we could not travel to the 60 kilometres-away city of Mthatha to obtain the documents until the 12 July 2019. I emailed the documents on Saturday 13 July, whereupon I received automated response that the matter would be resolved within five working days.
On Monday, 22 July 2019, I called Makro. After holding for more than three minutes, Ms Panday came to the line. I gave her the number of my “request”, but realised later that the line was dead. Before she came on line, I had already given the number to some other person who would not put me through to Ms Panday until I’d spelt out my problem to her. Despite having the reference number, Ms Panday has to date (24 July 2019) not come back to me.
I have still not received the refund, and or explanation as to why the refund is not forthcoming despite submitting the required documents.
I curse the day I made the purchase from a machine called Makro. Had Makro responded to my request within three months of the purchase, getting the proof of payment would not have been such an expensive exercise. No consideration. Impersonal.
Lindiwe Siwahla
After trying since September 2018 to get refunded for a double payment for an on-line purchase, I received Makro’s response after posting on the HelloPeter platform in June 2019. Hence I resort to the platform again. We still have not received the money owed to us by the international giant, MAKRO.
Ms Ashleigh Panday of Makro insisted that I submit bank proof of the two payments, and that they can do nothing about my request before the proof is submitted. Being an NPO that operates in the deep rural areas of the Eastern Cape, we could not travel to the 60 kilometres-away city of Mthatha to obtain the documents until the 12 July 2019. I emailed the documents on Saturday 13 July, whereupon I received automated response that the matter would be resolved within five working days.
On Monday, 22 July 2019, I called Makro. After holding for more than three minutes, Ms Panday came to the line. I gave her the number of my “request”, but realised later that the line was dead. Before she came on line, I had already given the number to some other person who would not put me through to Ms Panday until I’d spelt out my problem to her. Despite having the reference number, Ms Panday has to date (24 July 2019) not come back to me.
I have still not received the refund, and or explanation as to why the refund is not forthcoming despite submitting the required documents.
I curse the day I made the purchase from a machine called Makro. Had Makro responded to my request within three months of the purchase, getting the proof of payment would not have been such an expensive exercise. No consideration. Impersonal.
Lindiwe Siwahla
MS
Manci S's updateReviewer Update
24 Jul 2019, 14:40 HelloPeter
After trying since September 2018 to get refunded for a double payment for an on-line purchase, I received Makro’s response after posting on the HelloPeter platform in June 2019. Hence I resort to the platform again. We still have not received the money owed to us by the international giant, MAKRO.
Ms Ashleigh Panday of Makro insisted that I submit bank proof of the two payments, and that they can do nothing about my request before the proof is submitted. Being an NPO that operates in the deep rural areas of the Eastern Cape, we could not travel to the 60 kilometres-away city of Mthatha to obtain the documents until the 12 July 2019. I emailed the documents on Saturday 13 July, whereupon I received automated response that the matter would be resolved within five working days.
On Monday, 22 July 2019, I called Makro. After holding for more than three minutes, Ms Panday came to the line. I gave her the number of my “request”, but realised later that the line was dead. Before she came on line, I had already given the number to some other person who would not put me through to Ms Panday until I’d spelt out my problem to her. Despite having the reference number, Ms Panday has to date (24 July 2019) not come back to me.
I have still not received the refund, and or explanation as to why the refund is not forthcoming despite submitting the required documents.
I curse the day I made the purchase from a machine called Makro. Had Makro responded to my request within three months of the purchase, getting the proof of payment would not have been such an expensive exercise. No consideration. Impersonal.
Lindiwe Siwahla
After trying since September 2018 to get refunded for a double payment for an on-line purchase, I received Makro’s response after posting on the HelloPeter platform in June 2019. Hence I resort to the platform again. We still have not received the money owed to us by the international giant, MAKRO.
Ms Ashleigh Panday of Makro insisted that I submit bank proof of the two payments, and that they can do nothing about my request before the proof is submitted. Being an NPO that operates in the deep rural areas of the Eastern Cape, we could not travel to the 60 kilometres-away city of Mthatha to obtain the documents until the 12 July 2019. I emailed the documents on Saturday 13 July, whereupon I received automated response that the matter would be resolved within five working days.
On Monday, 22 July 2019, I called Makro. After holding for more than three minutes, Ms Panday came to the line. I gave her the number of my “request”, but realised later that the line was dead. Before she came on line, I had already given the number to some other person who would not put me through to Ms Panday until I’d spelt out my problem to her. Despite having the reference number, Ms Panday has to date (24 July 2019) not come back to me.
I have still not received the refund, and or explanation as to why the refund is not forthcoming despite submitting the required documents.
I curse the day I made the purchase from a machine called Makro. Had Makro responded to my request within three months of the purchase, getting the proof of payment would not have been such an expensive exercise. No consideration. Impersonal.
Lindiwe Siwahla
MS
Manci S's update24 Jul 2019, 14:40
Reviewer Update
HelloPeter
After trying since September 2018 to get refunded for a double payment for an on-line purchase, I received Makro’s response after posting on the HelloPeter platform in June 2019. Hence I resort to the platform again. We still have not received the money owed to us by the international giant, MAKRO.
Ms Ashleigh Panday of Makro insisted that I submit bank proof of the two payments, and that they can do nothing about my request before the proof is submitted. Being an NPO that operates in the deep rural areas of the Eastern Cape, we could not travel to the 60 kilometres-away city of Mthatha to obtain the documents until the 12 July 2019. I emailed the documents on Saturday 13 July, whereupon I received automated response that the matter would be resolved within five working days.
On Monday, 22 July 2019, I called Makro. After holding for more than three minutes, Ms Panday came to the line. I gave her the number of my “request”, but realised later that the line was dead. Before she came on line, I had already given the number to some other person who would not put me through to Ms Panday until I’d spelt out my problem to her. Despite having the reference number, Ms Panday has to date (24 July 2019) not come back to me.
I have still not received the refund, and or explanation as to why the refund is not forthcoming despite submitting the required documents.
I curse the day I made the purchase from a machine called Makro. Had Makro responded to my request within three months of the purchase, getting the proof of payment would not have been such an expensive exercise. No consideration. Impersonal.
Lindiwe Siwahla
After trying since September 2018 to get refunded for a double payment for an on-line purchase, I received Makro’s response after posting on the HelloPeter platform in June 2019. Hence I resort to the platform again. We still have not received the money owed to us by the international giant, MAKRO.
Ms Ashleigh Panday of Makro insisted that I submit bank proof of the two payments, and that they can do nothing about my request before the proof is submitted. Being an NPO that operates in the deep rural areas of the Eastern Cape, we could not travel to the 60 kilometres-away city of Mthatha to obtain the documents until the 12 July 2019. I emailed the documents on Saturday 13 July, whereupon I received automated response that the matter would be resolved within five working days.
On Monday, 22 July 2019, I called Makro. After holding for more than three minutes, Ms Panday came to the line. I gave her the number of my “request”, but realised later that the line was dead. Before she came on line, I had already given the number to some other person who would not put me through to Ms Panday until I’d spelt out my problem to her. Despite having the reference number, Ms Panday has to date (24 July 2019) not come back to me.
I have still not received the refund, and or explanation as to why the refund is not forthcoming despite submitting the required documents.
I curse the day I made the purchase from a machine called Makro. Had Makro responded to my request within three months of the purchase, getting the proof of payment would not have been such an expensive exercise. No consideration. Impersonal.
Lindiwe Siwahla