RV
Ron V
1 reviews | Active since Dec 2014
01 Apr 2022, 09:48
Makro
I had the stupid idea that Makro were good.
I ordered an airfrer oven online, Thurs 24th Mar. nothing arrived not even a reply to the 4 emails I sent to:- Macro Care, or Makro online support. Their online support telephone *** is absolutely toothless, not allowed to phone u back or let u speak to a supervisor, After over 20minutes airtime they admitted the courier service was not responding.
They told me there is no phoning makro management to complain.
Absolutely disgusting customer relations and non service that is only eqalled by bankrupt munincipalities.
One of your ladies recommended contacting makro online Ha I think she should try before answering one of your complainants
Ron Vickers
Helpful (0)
Replies (4)0
Replies (4)RV
Ron V's updateReviewer Update
01 Apr 2022, 12:01It is no use trying info@massmart (their parent company), they ignore you as well
RV
Ron V's update01 Apr 2022, 12:01
Reviewer Update
It is no use trying info@massmart (their parent company), they ignore you as well
Makro's replyOfficial
01 Apr 2022, 12:25Good day Ron,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management in our store for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please note that feedback will be provided.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management in our store for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please note that feedback will be provided.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Makro's reply01 Apr 2022, 12:25
Official
Good day Ron,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management in our store for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please note that feedback will be provided.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management in our store for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please note that feedback will be provided.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
RV
Ron V's updateReviewer Update
01 Apr 2022, 13:40Time will tell if this is genuine, forgive me if I sound doubtful, but I think it is with good reason.
RV
Ron V's update01 Apr 2022, 13:40
Reviewer Update
Time will tell if this is genuine, forgive me if I sound doubtful, but I think it is with good reason.
RV
Ron V's updateReviewer Update
06 Apr 2022, 09:53After recieving the email from makro hello peter team, everything went from nothing to delivery of the order on Saturday Morning, thank you to Jeffrey from Makro Toti, for going the extra mile and delivery.
Would I order online again - It would have to be an extra-ordinary offer to tempt me.
Would I recommend them to my friends, not likely, but I would tell them that my order eventually arrived.
I would reappraise them, when I see the Makro Hello Peter team get solving the very long list of complaints that are still on this site.
Thank you to all the Makro staff that did help, I hope you were sincere in getting rid of all the
problems that I had.
Ron Vickers
Would I order online again - It would have to be an extra-ordinary offer to tempt me.
Would I recommend them to my friends, not likely, but I would tell them that my order eventually arrived.
I would reappraise them, when I see the Makro Hello Peter team get solving the very long list of complaints that are still on this site.
Thank you to all the Makro staff that did help, I hope you were sincere in getting rid of all the
problems that I had.
Ron Vickers
RV
Ron V's update06 Apr 2022, 09:53
Reviewer Update
After recieving the email from makro hello peter team, everything went from nothing to delivery of the order on Saturday Morning, thank you to Jeffrey from Makro Toti, for going the extra mile and delivery.
Would I order online again - It would have to be an extra-ordinary offer to tempt me.
Would I recommend them to my friends, not likely, but I would tell them that my order eventually arrived.
I would reappraise them, when I see the Makro Hello Peter team get solving the very long list of complaints that are still on this site.
Thank you to all the Makro staff that did help, I hope you were sincere in getting rid of all the
problems that I had.
Ron Vickers
Would I order online again - It would have to be an extra-ordinary offer to tempt me.
Would I recommend them to my friends, not likely, but I would tell them that my order eventually arrived.
I would reappraise them, when I see the Makro Hello Peter team get solving the very long list of complaints that are still on this site.
Thank you to all the Makro staff that did help, I hope you were sincere in getting rid of all the
problems that I had.
Ron Vickers