Makro

Makro SA I’m really disappointed with the service I’ve received at Makro Meadowdale and want to make everyone aware of what’s happened to me:

Two months ago, I bought a Hisense 12 kg washing machine that was advertised at R10 000. At the till, the salesperson promised me a free air fryer as part of the deal. Fast forward to this week and the washing machine simply stopped working—so I took it back expecting a full refund or replacement.

Imagine my shock when the invoice showed I’d actually paid R8 162.90 for the washing machine and R1 836.10 for the air fryer, and Makro Meadowdale told me they can only credit me R8 162.90. If I want the exact same 12 kg machine again, I must pay an extra R1 837, or R600 to downgrade to the 10 kg version! Meanwhile their website still lists the 12 kg at R10 000.

In other words, I paid for the “free” air fryer, and now Makro won’t even credit me the full R10 000 they advertised. This is unfair, misleading, and totally unacceptable.

Has anyone else had a similar experience? What can I do to hold them accountable and get the full refund or replacement I was promised?