1 reviews | Active since Feb 2016
MAKRO 2-5 day delivery - Order undelivered after almost 6 weeks
Placed and paid for an order with MAKRO on 3 October 2019 which stipulates that delivery will take between 2-5 days.
On following up on the order not delivered, the following e-mail was received on 23 October 2019:
Dear Customer,
Thank you for contacting us in regards to your Makro Marketplace order. Your enquiry (ticket #3187**) is with our Support Team for follow-up.
Should you have any additional queries regarding your case, please reply to this email.
Regards
The Makro Marketplace Team
Another two weeks later the following e-mail was received on 5 November 2019: Good Day Elsa
Hope this email finds you well.
This is a courtesy email to advise that the order will be dispatched 6/11/19 Estimated delivery date 11/11/19. Kind Regards Makro Online Support.
It is now 12/11/2019 @ 11:33. Order placed 03/10/2019 still undelivered.
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the inconvenience this has caused and the customer service you have received. We will contact the relevant management to assist and provide urgent feedback. As soon as feedback is received, we will advise you on a way forward in this regard.
Please be advised that feedback will be relayed within 48 hours.
Kind Regards,
Makro Hello Peter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the inconvenience this has caused and the customer service you have received. We will contact the relevant management to assist and provide urgent feedback. As soon as feedback is received, we will advise you on a way forward in this regard.
Please be advised that feedback will be relayed within 48 hours.
Kind Regards,
Makro Hello Peter Team