MM
Maphetla M
1 reviews | Active since Jul 2010
30 Oct 2015, 09:33
Makro
I bought an explora from MAkro and I was bombarded with information about this blingstallation company that sells installation vouchers etc...ultimately I dumped my installer and bought the voucher and then they came....<div><br> The technician came and he gave me all sorts of things. I wont get into the argument with costs and the number of things that he wanted to change, otherwise he is going to void my warranty. <br> We discussed the positioning of my decoders in my house, and I went away as I had to go back to work, He did his own thing and left, when ,my wife questioned it they told him a technical story and still left. When I realised it, I called him on his cellphone and he admitted to have misunderstood me. I logged a call with his office and they booked a date. He came and he wanted to charge me a call out fee for coming and putting my decoders exactly where I asked him to put them or otherwise he voids my warranty. I kicked him out of my house as he was wasting my time and attempting to milk more money from me. I then went and looked their hellopeter complaints and I realised that I was not the only one. I need an answer from Makro, they are your service providers </div>
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Makro's replyOfficial
30 Oct 2015, 13:45Hello zakesman,
Thank you for taking the time to raise your concerns with us.
We have received feedback from Bling Installation.
On 20-10-2015, the Technician arrived at your home and noted that you had your mobile phone in your hand recording the conversation which took place between yourself and the BS Technician. you advised the Technician that you wanted the Explora moved from the shelf were it was installed and to install it next to the existing HDPVR. In order to achieve this, the Technician remove the DVD Player which was installed next to the HDPVR (not by BS), and relocate it to another space in the TV cabinet and install the Explora in that space. The Technician advised you that this constituted out of warranty work and you would therefore need to consent to a labour charge of R450 per hour before the Technician could proceed with the scope of work requested by yourself.
Your warranty is currently suspended in lieu of you refusing to pay for the failed call out fee on 20-10-2015 and you have been informed that you would need to pay via EFT in advance before further services are confirmed for you.
Regards
Mmule Moropa
Thank you for taking the time to raise your concerns with us.
We have received feedback from Bling Installation.
On 20-10-2015, the Technician arrived at your home and noted that you had your mobile phone in your hand recording the conversation which took place between yourself and the BS Technician. you advised the Technician that you wanted the Explora moved from the shelf were it was installed and to install it next to the existing HDPVR. In order to achieve this, the Technician remove the DVD Player which was installed next to the HDPVR (not by BS), and relocate it to another space in the TV cabinet and install the Explora in that space. The Technician advised you that this constituted out of warranty work and you would therefore need to consent to a labour charge of R450 per hour before the Technician could proceed with the scope of work requested by yourself.
Your warranty is currently suspended in lieu of you refusing to pay for the failed call out fee on 20-10-2015 and you have been informed that you would need to pay via EFT in advance before further services are confirmed for you.
Regards
Mmule Moropa
Best regards,
Makro's reply30 Oct 2015, 13:45
Official
Hello zakesman,
Thank you for taking the time to raise your concerns with us.
We have received feedback from Bling Installation.
On 20-10-2015, the Technician arrived at your home and noted that you had your mobile phone in your hand recording the conversation which took place between yourself and the BS Technician. you advised the Technician that you wanted the Explora moved from the shelf were it was installed and to install it next to the existing HDPVR. In order to achieve this, the Technician remove the DVD Player which was installed next to the HDPVR (not by BS), and relocate it to another space in the TV cabinet and install the Explora in that space. The Technician advised you that this constituted out of warranty work and you would therefore need to consent to a labour charge of R450 per hour before the Technician could proceed with the scope of work requested by yourself.
Your warranty is currently suspended in lieu of you refusing to pay for the failed call out fee on 20-10-2015 and you have been informed that you would need to pay via EFT in advance before further services are confirmed for you.
Regards
Mmule Moropa
Thank you for taking the time to raise your concerns with us.
We have received feedback from Bling Installation.
On 20-10-2015, the Technician arrived at your home and noted that you had your mobile phone in your hand recording the conversation which took place between yourself and the BS Technician. you advised the Technician that you wanted the Explora moved from the shelf were it was installed and to install it next to the existing HDPVR. In order to achieve this, the Technician remove the DVD Player which was installed next to the HDPVR (not by BS), and relocate it to another space in the TV cabinet and install the Explora in that space. The Technician advised you that this constituted out of warranty work and you would therefore need to consent to a labour charge of R450 per hour before the Technician could proceed with the scope of work requested by yourself.
Your warranty is currently suspended in lieu of you refusing to pay for the failed call out fee on 20-10-2015 and you have been informed that you would need to pay via EFT in advance before further services are confirmed for you.
Regards
Mmule Moropa
Best regards,