Makro

I have bought a cellphone from makro Springfield for the amount off R3500 and the sales lady advised me that the fone covers a 7 day out of box warranty on the 5th day after using the fone I found out that it does not want to charge any more so I did take it back to the store were they had to send it for a assessment 1st they said the fone is in Durban CBD then the next day its in jhb I've been there a few times speaking to floor manager's and I am not getting no help or no feedback. On the 10/03/2024 they have called me from the repair center saying that the fone has failed.so they are trying to say in other words that I have damaged the charging pin this is ridiculous and poor customer service no 1 there is off help. They do not want to replace the device or refund my funds back this is the worst service ever