UH
Umaymah H

1 reviews | Active since Aug 2019

04 Aug 2019, 15:52

Makro 15kg activ dualwash... sold out

Hi. I really saved for a long time to buy a washing machine. Finally it came on special for R4699 the Samsung 15kg activ dualwash. I added it to my cart and there was no problem at all saying low stock or anything just before my payment it just cancels my whole cart saying no stock . I called the customer care and they told me to contact centurion store as they have stock. I called them they in turn told me wonderboom has stock of 4 left i called them they say they don't have stock. I tried changing to different stores online and see they all are now saying no stock and finally came accross the Springfield and it says low stock , again I add to my cart and just before payment it says no stock. I contacted them and they say we have 2 left and then they go and check and see they don't have stock . This is unacceptable . Why advertise when you don't have sufficient... I asked for a rain check as I really really wanted the item.... but they said they are unable to give me one. the promotion is until the 5th August. I am really upset. As I needed it urgently and I just had enough to buy it.

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Replies (2)
Makro
Makro's reply06 Aug 2019, 12:09
Official
Good day Umaymah,

Thank you for your feedback.

Apologies for the experience you have had from our online department. 

Thank you for giving us the change to resolve this matter for you. Kindly note that your feedback was forwarded to the online management for it to be looked into and for preventative measures to be put in place.

We will follow up for you and provide feedback as soon as received.

Apologies again for the inconvenience this may have caused.

Kind Regards
Makro Hellopeter Team 
UH
Umaymah H's update06 Aug 2019, 15:31
Reviewer Update
Thank you . I'll be waiting for the feedback