MAKRO

Our Chest Freezer that was purchased in June 2020 stopped working. I contacted Makro and they gave me a number to call for a technician to come and assess the matter as the freezer is still under warranty. (08 Feb 2022) I was told a technician would come out in the next 2 - 5 working days. The 17th a technician finally came. Then he said he cannot do anything as he needs a compressor and he would only come back on Saturday. (NOTE : I did inform the technician over the phone (14 FEB) that I think it is the compressor that isn't working.) The KIC technician assessed the matter and informed us that the freezer is irreparable. (19 Feb 2022) Thereafter I didn't receive any feedback. I had to phone KIC on 23 Feb to find out what is going on. While on the line, the consultant informed me that he was sending a credit note to Makro Polokwane and that someone from there would contact me. On Monday 28 Feb I contacted Makro Online Support. The consultant informed me that I need to phone Makro Polokwane to get the matter resolved. I have been trying everyday to phone the landline they gave me but the automated attendant keeps saying there is technical problems with the line. I have sent numerous emails to ***, *** and ***. Up to date, I have received no response. We need a chest freezer as we are suffering a loss of income due to the fact that we cannot purchase large amounts of stock for our business. Any feedback on this matter would be highly appreciated.