MT
Maria T

1 reviews | Active since Jan 2021

10 Mar 2025, 18:55

MakONNAJ6325

I order again from Makro online to my deepest dissapointment. I stay outside Pretoria but the store they selected for me is Vaal. Nearly 300km away from me. I recieved a notice that I have to go pick it up at the store. 2 items were delivered seperately total amount of those was R240. I went in to Makro Wonderboom to ask if I can pick it up but was told NO. Spoke to vaal on the phone eventually was to best to cancel the order or pay extra R360 for delivery. RIDICULOUS AS I ASKED FOR DELIVERY IN THE FIRST PLACE. The order was cancelled and part of the funds returned to me today. According to them the 2 items delivered seperately now cost R649 95. Returned invoice I tjonk this is a shame as the fault was on their side when they could just let me pick up my order at Wonderboom. I will take my bussiness elsewhere.

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Replies (1)
Makro
Makro's reply12 Mar 2025, 10:19
Official
Hi  Maria Van Tonder,  we sincerely would like to apologize for the inconvenience that this has caused. We value your feedback and that we will work hard to improve our service.

Kind Regards,

Makro Hello Peter Team. 

Best regards,