MM
Mike M
1 reviews | Active since Mar 2019
08 May 2019, 16:16
Mako online service is so bad.
Purchased an item from Makro online . Delivered on 9 April without any invoice or documentation. Immediately completed return request as it was incorrect product. Received an email with reference number advising that I would be contacted within 3-5 days to arrange return. I requested to return the product to a Makro store but was told this was not posssible.By 16 April nobody had called. I called Makro Customer Services and was told my job reference could not be found so they issued another reference. Still no collection from courier service despite emails to Makro on, 25,27,30 April & 3, 4 May. Will not buy from Makro online again.
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Makro's replyOfficial
09 May 2019, 09:23Good Day Mr Mayers,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for your experience with our online department and the inconvenience of us sending the incorrect product has caused. We understand your frustration and we are disappointed to read about the fact that you have to keep following up with this request.
Please note that the reason you are not able to take it back to your closest makro store is that the product purchased is from a third party vendor that sells their quality products through us and their products don't get stored in our stores. They get sourced from them straight to our customers, so if a return is requested, collection has to be made by our suppliers.
Please allow us to resolve this for you, as soon as we have a resolution we will contact you.
Apologies again for the inconvenience this has caused.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for your experience with our online department and the inconvenience of us sending the incorrect product has caused. We understand your frustration and we are disappointed to read about the fact that you have to keep following up with this request.
Please note that the reason you are not able to take it back to your closest makro store is that the product purchased is from a third party vendor that sells their quality products through us and their products don't get stored in our stores. They get sourced from them straight to our customers, so if a return is requested, collection has to be made by our suppliers.
Please allow us to resolve this for you, as soon as we have a resolution we will contact you.
Apologies again for the inconvenience this has caused.
Kind Regards,
Makro Hellopeter Team
Makro's reply09 May 2019, 09:23
Official
Good Day Mr Mayers,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for your experience with our online department and the inconvenience of us sending the incorrect product has caused. We understand your frustration and we are disappointed to read about the fact that you have to keep following up with this request.
Please note that the reason you are not able to take it back to your closest makro store is that the product purchased is from a third party vendor that sells their quality products through us and their products don't get stored in our stores. They get sourced from them straight to our customers, so if a return is requested, collection has to be made by our suppliers.
Please allow us to resolve this for you, as soon as we have a resolution we will contact you.
Apologies again for the inconvenience this has caused.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for your experience with our online department and the inconvenience of us sending the incorrect product has caused. We understand your frustration and we are disappointed to read about the fact that you have to keep following up with this request.
Please note that the reason you are not able to take it back to your closest makro store is that the product purchased is from a third party vendor that sells their quality products through us and their products don't get stored in our stores. They get sourced from them straight to our customers, so if a return is requested, collection has to be made by our suppliers.
Please allow us to resolve this for you, as soon as we have a resolution we will contact you.
Apologies again for the inconvenience this has caused.
Kind Regards,
Makro Hellopeter Team