MZ
Maria Z
1 reviews | Active since May 2019
07 Dec 2024, 08:34
MAK***.Makro falling to deliver
I placed an order on the 30th of November and to date i still have not received my full order, the promised delivery date was the 2nd of December and today being the 7th of December I still do not know when I will receive the order. I have mailed for a number of days now and still no response. Customer service line promised to call back and they did not. I will never order from Makro online again. Poor customer service and pathetic follow up systems with minimal feedback. MAK***.
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Replies (3)MZ
Maria Z's updateReviewer Update
11 Dec 2024, 00:52I placed an order on the 30th of November and to date i still have not received my full order, the promised delivery date was the 2nd of December and today being the 7th of December I still do not know when I will receive the order. I have mailed for a number of days now and still no response. Customer service line promised to call back and they did not. I will never order from Makro online again. Poor customer service and pathetic follow up systems with minimal feedback. MAK**********.
Follow up REVIEW
I AM STILL ANGRY AND DISSAPOINTED THAT TO DATE I STILL HAVE HOT RECEIVED MY ORDER OR ANY PHONE CALL INSTEAD MY AIRTIME IS WAISTED EVERYDAY BY ME CALLING TRYIN TO KNOW WHEN I WILL BE HELPED, JUST CLOSE DOORS AND LET PEOPLE WHO UNDERSTAND CUSTOMER SERVICE DO IT. YOUR NOT CONSUMER CENTRIC, YOU DONT CARE ABOUT YOUR CUSTOMER YOU JUST WANT OUR MONEY. 2ND DECEMBER ORDER STILL ISNT DELIVERED AND TODAY IS THE 11TH IF DECEMBER
Follow up REVIEW
I AM STILL ANGRY AND DISSAPOINTED THAT TO DATE I STILL HAVE HOT RECEIVED MY ORDER OR ANY PHONE CALL INSTEAD MY AIRTIME IS WAISTED EVERYDAY BY ME CALLING TRYIN TO KNOW WHEN I WILL BE HELPED, JUST CLOSE DOORS AND LET PEOPLE WHO UNDERSTAND CUSTOMER SERVICE DO IT. YOUR NOT CONSUMER CENTRIC, YOU DONT CARE ABOUT YOUR CUSTOMER YOU JUST WANT OUR MONEY. 2ND DECEMBER ORDER STILL ISNT DELIVERED AND TODAY IS THE 11TH IF DECEMBER
MZ
Maria Z's update11 Dec 2024, 00:52
Reviewer Update
I placed an order on the 30th of November and to date i still have not received my full order, the promised delivery date was the 2nd of December and today being the 7th of December I still do not know when I will receive the order. I have mailed for a number of days now and still no response. Customer service line promised to call back and they did not. I will never order from Makro online again. Poor customer service and pathetic follow up systems with minimal feedback. MAK**********.
Follow up REVIEW
I AM STILL ANGRY AND DISSAPOINTED THAT TO DATE I STILL HAVE HOT RECEIVED MY ORDER OR ANY PHONE CALL INSTEAD MY AIRTIME IS WAISTED EVERYDAY BY ME CALLING TRYIN TO KNOW WHEN I WILL BE HELPED, JUST CLOSE DOORS AND LET PEOPLE WHO UNDERSTAND CUSTOMER SERVICE DO IT. YOUR NOT CONSUMER CENTRIC, YOU DONT CARE ABOUT YOUR CUSTOMER YOU JUST WANT OUR MONEY. 2ND DECEMBER ORDER STILL ISNT DELIVERED AND TODAY IS THE 11TH IF DECEMBER
Follow up REVIEW
I AM STILL ANGRY AND DISSAPOINTED THAT TO DATE I STILL HAVE HOT RECEIVED MY ORDER OR ANY PHONE CALL INSTEAD MY AIRTIME IS WAISTED EVERYDAY BY ME CALLING TRYIN TO KNOW WHEN I WILL BE HELPED, JUST CLOSE DOORS AND LET PEOPLE WHO UNDERSTAND CUSTOMER SERVICE DO IT. YOUR NOT CONSUMER CENTRIC, YOU DONT CARE ABOUT YOUR CUSTOMER YOU JUST WANT OUR MONEY. 2ND DECEMBER ORDER STILL ISNT DELIVERED AND TODAY IS THE 11TH IF DECEMBER
MZ
Maria Z's updateReviewer Update
11 Dec 2024, 00:53Below is their response but query is still not resolved
Makro’s reply
10 Dec 2024 at 13:51
Good day Maria,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Social Media
Makro’s reply
10 Dec 2024 at 13:51
Good day Maria,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Social Media
MZ
Maria Z's update11 Dec 2024, 00:53
Reviewer Update
Below is their response but query is still not resolved
Makro’s reply
10 Dec 2024 at 13:51
Good day Maria,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Social Media
Makro’s reply
10 Dec 2024 at 13:51
Good day Maria,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Social Media
MZ
Maria Z's updateReviewer Update
18 Dec 2024, 14:07Yes I received the delivery 1 weeks later
MZ
Maria Z's update18 Dec 2024, 14:07
Reviewer Update
Yes I received the delivery 1 weeks later