Making customers wait for hours outside for no reason

Makro Polokwane is really pathetic. We arrived at about 13:30 yesterday and stood in a VERY long line outside (which is right due to Covid, we thought ok they are checking everyones temperatures and probably only allow a certain amount of people in at a time and it shouldnt take long) ... so we waited... and waited.... and waited.... after just short of an hour of standing in the sun, and watching over 50 people leaving the store and the line hadnt moved forward yet, my husband walked to the front of the line to find out why nothing was happening if so many people had left the store already. The security lady in front then just opened the doors and allowed everyone to storm in into the shop, and when I say storm, I mean litterally pushing me and my kids into the store, 90% of the people didnt sanitize their hands and no control of their Covid Protocols!!! After finally managing to do our shopping, another hour to get to a till to pay because their were so many people in your store!!! So my question is, if you have NO regard for Covid Protocol, why did my family stand in the sun for an hour???