TM
Tanya M
1 reviews | Active since May 2020
17 Nov 2025, 11:44
Makes online never purchase from them
I ordered various expensive items from them. One item was delivered to the wrong address and someone signed but it’s not my signature and *****ulently signed my name. 6 call to Makro with no help just log a return on the app. I’m on hold 45 minutes this morning for a delayed delivery and they are the worst. Then disconnect my call after holding for 45 min
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Replies (5)TM
Tanya M's updateReviewer Update
18 Nov 2025, 07:36I have been calling since Saturday, yet all I hear is the same line: “your issue has been escalated”—with no further response or feedback. Yesterday, the courier contacted me saying they would collect the parcel, but the driver ignored me afterward. At this point, I have no choice but to cancel my order and fight to get my money back, just as I’ve had to fight for the items I already paid for.
TM
Tanya M's update18 Nov 2025, 07:36
Reviewer Update
I have been calling since Saturday, yet all I hear is the same line: “your issue has been escalated”—with no further response or feedback. Yesterday, the courier contacted me saying they would collect the parcel, but the driver ignored me afterward. At this point, I have no choice but to cancel my order and fight to get my money back, just as I’ve had to fight for the items I already paid for.
TM
Tanya M's updateReviewer Update
18 Nov 2025, 07:40Now I cancel and my refund will only be processed on the 2 nd dec so now you cannot give my money back which you took immediately and now want to hold onto till December. Ii want my refund immediately on my credit card
TM
Tanya M's update18 Nov 2025, 07:40
Reviewer Update
Now I cancel and my refund will only be processed on the 2 nd dec so now you cannot give my money back which you took immediately and now want to hold onto till December. Ii want my refund immediately on my credit card
TM
Tanya M's updateReviewer Update
18 Nov 2025, 07:43And then on the cancellation report the item is out of stock so you **** when I placed the order. Makro needs to be held accountable for bad service and reimburse clients for inconvience maybe then they won’t be so reckless.
TM
Tanya M's update18 Nov 2025, 07:43
Reviewer Update
And then on the cancellation report the item is out of stock so you **** when I placed the order. Makro needs to be held accountable for bad service and reimburse clients for inconvience maybe then they won’t be so reckless.
TM
Tanya M's updateReviewer Update
18 Nov 2025, 11:43This is crazy you willing to loose a customer because you can’t deal with queries, why am I cancelling couches? Because the delivery date was 19 Nov and then updated to the 19th December. Do you not care about your sales or customers and no I never cancelled the bar chairs because ion the app it will be delivered tomorrow that’s if it gets delivered to the correct person. You should not be in business if this is the way you treat clients. How will I be compensated for my credit card fees and all the calls made to Makro? Easier to just cancel and not do your jobs.
TM
Tanya M's update18 Nov 2025, 11:43
Reviewer Update
This is crazy you willing to loose a customer because you can’t deal with queries, why am I cancelling couches? Because the delivery date was 19 Nov and then updated to the 19th December. Do you not care about your sales or customers and no I never cancelled the bar chairs because ion the app it will be delivered tomorrow that’s if it gets delivered to the correct person. You should not be in business if this is the way you treat clients. How will I be compensated for my credit card fees and all the calls made to Makro? Easier to just cancel and not do your jobs.
TM
Tanya M's updateReviewer Update
19 Nov 2025, 02:28Final Review
The courier admitted fault, yet I still don’t have the items I paid for. The couches I purchased cannot be supp****, and despite buying them through Makro, the blame is shifted to the supplier. The bar chairs are now delayed by two days. Refunds take 7 to 14 days according to policy, but where is the policy on service, accountability, and answering customer calls?
This experience has shown me that Makro is unreliable, *************, and fails to deliver on basic service. I will never purchase from a company that treats customers this way.
The courier admitted fault, yet I still don’t have the items I paid for. The couches I purchased cannot be supp****, and despite buying them through Makro, the blame is shifted to the supplier. The bar chairs are now delayed by two days. Refunds take 7 to 14 days according to policy, but where is the policy on service, accountability, and answering customer calls?
This experience has shown me that Makro is unreliable, *************, and fails to deliver on basic service. I will never purchase from a company that treats customers this way.
TM
Tanya M's update19 Nov 2025, 02:28
Reviewer Update
Final Review
The courier admitted fault, yet I still don’t have the items I paid for. The couches I purchased cannot be supp****, and despite buying them through Makro, the blame is shifted to the supplier. The bar chairs are now delayed by two days. Refunds take 7 to 14 days according to policy, but where is the policy on service, accountability, and answering customer calls?
This experience has shown me that Makro is unreliable, *************, and fails to deliver on basic service. I will never purchase from a company that treats customers this way.
The courier admitted fault, yet I still don’t have the items I paid for. The couches I purchased cannot be supp****, and despite buying them through Makro, the blame is shifted to the supplier. The bar chairs are now delayed by two days. Refunds take 7 to 14 days according to policy, but where is the policy on service, accountability, and answering customer calls?
This experience has shown me that Makro is unreliable, *************, and fails to deliver on basic service. I will never purchase from a company that treats customers this way.