LP
Lesley P
1 reviews | Active since Sept 2011
24 Jan 2025, 11:22
Make poor service
I have been waiting a month for my 2 day delivery. The WhatsApp line literally gives you 2 minutes to respond. If you get a call in between bad luck for you. Start again. Major will take your money and not deliver or communicate. At least with Shein and Temu you can track and speak to the courier company. Makro you are a poor show for delivery. No communication. I suggest that on line purchasing be removed from your website. Facebook is full of complaints about your lack of service. In store and online.
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Replies (1)
Makro's replyOfficial
28 Jan 2025, 10:52Hi Lesley Porter,
We are truly touched by your honest feedback on our Hellopeter platform, and we want to extend our heartfelt apologies for the inconvenience you've experienced, as well as the delay in our response.
Your disappointment and frustration matter deeply to us, and it pains us to hear about the difficulties you've faced. Please know that we take your experience very seriously.
We feel terrible for the oversight in fulfilling your order on time, and we take this matter to heart.
We are currently following up with the store as this matter has been ongoing for quite some time which we are truly sorry for.
Our relevant department will provide you with an update via email/telephone at the earliest opportunity.
With sincere regards,
The Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A Division of MASSMART Holdings Limited
We are truly touched by your honest feedback on our Hellopeter platform, and we want to extend our heartfelt apologies for the inconvenience you've experienced, as well as the delay in our response.
Your disappointment and frustration matter deeply to us, and it pains us to hear about the difficulties you've faced. Please know that we take your experience very seriously.
We feel terrible for the oversight in fulfilling your order on time, and we take this matter to heart.
We are currently following up with the store as this matter has been ongoing for quite some time which we are truly sorry for.
Our relevant department will provide you with an update via email/telephone at the earliest opportunity.
With sincere regards,
The Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A Division of MASSMART Holdings Limited
Best regards,
Makro's reply28 Jan 2025, 10:52
Official
Hi Lesley Porter,
We are truly touched by your honest feedback on our Hellopeter platform, and we want to extend our heartfelt apologies for the inconvenience you've experienced, as well as the delay in our response.
Your disappointment and frustration matter deeply to us, and it pains us to hear about the difficulties you've faced. Please know that we take your experience very seriously.
We feel terrible for the oversight in fulfilling your order on time, and we take this matter to heart.
We are currently following up with the store as this matter has been ongoing for quite some time which we are truly sorry for.
Our relevant department will provide you with an update via email/telephone at the earliest opportunity.
With sincere regards,
The Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A Division of MASSMART Holdings Limited
We are truly touched by your honest feedback on our Hellopeter platform, and we want to extend our heartfelt apologies for the inconvenience you've experienced, as well as the delay in our response.
Your disappointment and frustration matter deeply to us, and it pains us to hear about the difficulties you've faced. Please know that we take your experience very seriously.
We feel terrible for the oversight in fulfilling your order on time, and we take this matter to heart.
We are currently following up with the store as this matter has been ongoing for quite some time which we are truly sorry for.
Our relevant department will provide you with an update via email/telephone at the earliest opportunity.
With sincere regards,
The Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A Division of MASSMART Holdings Limited
Best regards,