MAK749335 COMPLAINT

Order 30/11 8/12 Apology but order delayed 15/12 Still heard nothing, queried until 20th as I got nor reponse by mail. 20/12 lodged complaint. I still dont have the outstanding item, I still have had the complaint finalised. Have been trying to locate my outstanding item, and am not getting help. This was the first time I tried makro online, and it will be the last. This was a gift for the 31st, and its nowhere to be found. If I call customer care I am left hanging on, if I try contact by email, I dont get feedback, if I complain online I get one call advising I will get feedback but I still dont know WHERE is my outstanding item. Further efforts online to complain have not been reponded to. Quite shocking, I have tried to give makro chance to rectify this over and over but it seems unless one makes a stink, you are not afforded a response.