MAK747570 - price change and non delivery

Item: Makro
Rating: 1
Author: Tracey H

I ordered and paid for my patio sets on the 2017/11/29. 1. price advertised online is not the price I was charged - Makro wont honor the advertised price - “inadvertent and obvious error” clause in their terms and conditions 2. ********** - do not respond to emails, so why have have this facility 3. still no delivery - there is no stock - 2017/12/06 - at time of placing order, there was stock 4. no updated communication from Makro - 2017/12/13

Helpful (0)

Replies (3)

Makro's replyOfficial

13 Dec 2017, 09:12

Thank you for alerting us on your complaint. Kindly be advised that we are in the process of handling your complaint and we will be in contact with you as soon as possible.

Regards

Mbali Makhanya

Makro's reply13 Dec 2017, 09:12

Official

Thank you for alerting us on your complaint. Kindly be advised that we are in the process of handling your complaint and we will be in contact with you as soon as possible.

Regards

Mbali Makhanya

Tracey H's updateReviewer Update

13 Dec 2017, 09:41

How typical of poor service, an automated generated response. once again, no personal service.

Tracey H's update13 Dec 2017, 09:41

Reviewer Update

How typical of poor service, an automated generated response. once again, no personal service.

Tracey H's updateReviewer Update

03 Jan 2018, 09:38

I would like to thank Carel Debeer the Fulfillment Manager at Makro Vaal for the wonderful service and getting my order sorted out. Makro could definitely do with more staff like you.

Tracey H's update03 Jan 2018, 09:38

Reviewer Update

I would like to thank Carel Debeer the Fulfillment Manager at Makro Vaal for the wonderful service and getting my order sorted out. Makro could definitely do with more staff like you.