MAK712941

I am extremely disappointed with the service Makro has lately provided. I placed an order online (23/11/2017). I received an sms (29/11/2017) informing that due to high volume of orders, my delivery will be delayed.

On 07/12/2017, still waiting and i decided to follow up seeing that no one informed of the reason of delay. I called the call center and the consultant informed that Makro doesn't have stock of the fridge I ordered and the agent promised to call me back "in an hour" with an alternative. Three hours later i called back (agent didn't revert back) and I was told the same only this time the agent advised that I call another branch to fast track my order....... I refused and requested that she either cancels and pay me back or call around to ensure my order is delivered. Then she informs that I will have to be patient because my order is now moved to another branch, who will not be delivering by tomorrow (even after the long wait)... Why was i not informed of this out of stock story? Had i not called, would I still be waiting till who knows when......

I'm really disappointed with the online delivery service