JC
Johan C

1 reviews | Active since Jul 2019

05 Aug 2019, 07:23

MAK***

Good day This is just a feedback on the Makro compliant that I have raised on 31/07/2019. Except for the hellopeter feedback after the mail, I have only received a callback on Friday 02/08/2019 from the Makro - hellopeter division informing me that the payment was processed but he cannot inform me as to when I will receive it. I have subsequently received the refund later that afternoon. I have to highlight that there were two very understanding and helpful agents during this whole mishap that actually tried to help and be courteous. Well done and thank you. It is unfortunate that this had to happen, but maybe an opportunity for Makro to improve on their relations with both the customer as well as the supplier as to how the website can be updated frequently or on a live basis with stock levels. Thank you Kind Regards

0
Replies (1)
Makro
Makro's reply06 Aug 2019, 13:05
Official
Good day Johan,

Thank you for your positive feedback.

We are glad that we were able to assist you in this regard. Your feedback regarding relations will be forwarded to the relevant department and thank you for your input.

If there's anything you want us to do for you, please let us know.

Warm Regards,
Makro Hellopeter Team.

Best regards,