MAK*** online order number Makro

I've ordered and pay online (Makro online website). The order was successfully and the delivery will take between 7 and 10 working days. On the 12th day I received a mail form Makro to inform me that due to they do not have stock , I can get a full refund or order something else with the same value. I've requested that Makro must refund my money. (this was on the 17 January contact person Giselle Kalonji Makro Head Office). She said they will refund me and the process will take between 5 and 7 working days. On the 8th working day I've again enquired way I still did not receive my refund. Then this will be followed up with the finance department and she will give feedback to me shortly. Till today no feedback or refund from Makro . I will never ever order anything again from Makro.