MAK ***- Makro carnival ****med R500

Good day

It has been 39 days today since I have made the purchase of the Whirlpool oven from Makro and been ****med by the advert online that was saying the oven cost R7499.00 but additional R500 was added as I checked out. I then called customer care center then I was promised to be refunded as soon as possible, to my surprise I’m still waiting for a response from Makro to at least explain why was I ****med by them as their client I feel ****med. A product was advertised online showing a discount but when you pay the discount is gone a R500 that I need.

I would like to make a request to Makro to either refund me my full amount and take the oven back as they never responded on all of the queries I have made from Sunday the 10th Of December 2023 until today the 16th of January 2024

I am very disappointed about this as no one ever tried to respond or made an apology on this matter. I have called the call center maybe 20 times now and they always say they will escalate this matter with Makro Canival but a lady called Banele will then make a call to me just so she have a history of attending to this query but that will be all she does. She never took responsibility to even apologize on behalf of the shop NO she just continue with Business and tell me excuses after excuses. I have emailed her my banking details long time ago but even today she would never call to check if I was refunded accordingly. My Order number is MAK*** Please help me get my money back and if not can I fell a full refund and buy this product somewhere else where I will be treated fairly and decent I am requesting this platform to help me get my money Back from Makro Canival as they are ****ming me in day light. As a manager is your duty to make follow ups on issues or queries from your clients and make sure they are happy. I had never had such bad experience in my entire life than this. When I call their call center she’s always unavailable and I would call her direct line she won’t pick up as she already knows my contacts. Please help me get my money back