NS
Noreen S
1 reviews | Active since Oct 2017
29 Jan 2025, 17:21
MAK*** from hell
I placed this order mid December for basic groceries.By mid January it still hadnt been processed and i requested for a refund.31 January and i still hadnt received the refund. I have emailed the Fullfilment Manager,Silverlakes since 15 Jan and all my emails go unrep****.
Helpful (0)
Replies (5)0
Replies (5)
Makro's replyOfficial
09 Feb 2025, 14:16Hi Noreen,
Thank you for reaching out to us on our Hellopeter platform, and we want to extend our heartfelt apologies for the inconvenience you've experienced, as well as the delay in our response.
Your disappointment and frustration matter deeply to us, and it pains us to hear about the difficulties you've faced. Please know that we take your experience very seriously.
When you have a moment, could you please confirm whether you have received your refund in full? Your satisfaction is very important to us.
With sincere regards,
Kind Regards,
The Hellopeter team
MakroSA
A Division of MASSMART Holdings limited
Tell: ***/ ***
Webchat: 0860-300-999
Thank you for reaching out to us on our Hellopeter platform, and we want to extend our heartfelt apologies for the inconvenience you've experienced, as well as the delay in our response.
Your disappointment and frustration matter deeply to us, and it pains us to hear about the difficulties you've faced. Please know that we take your experience very seriously.
When you have a moment, could you please confirm whether you have received your refund in full? Your satisfaction is very important to us.
With sincere regards,
Kind Regards,
The Hellopeter team
MakroSA
A Division of MASSMART Holdings limited
Tell: ***/ ***
Webchat: 0860-300-999
Best regards,
Makro's reply09 Feb 2025, 14:16
Official
Hi Noreen,
Thank you for reaching out to us on our Hellopeter platform, and we want to extend our heartfelt apologies for the inconvenience you've experienced, as well as the delay in our response.
Your disappointment and frustration matter deeply to us, and it pains us to hear about the difficulties you've faced. Please know that we take your experience very seriously.
When you have a moment, could you please confirm whether you have received your refund in full? Your satisfaction is very important to us.
With sincere regards,
Kind Regards,
The Hellopeter team
MakroSA
A Division of MASSMART Holdings limited
Tell: ***/ ***
Webchat: 0860-300-999
Thank you for reaching out to us on our Hellopeter platform, and we want to extend our heartfelt apologies for the inconvenience you've experienced, as well as the delay in our response.
Your disappointment and frustration matter deeply to us, and it pains us to hear about the difficulties you've faced. Please know that we take your experience very seriously.
When you have a moment, could you please confirm whether you have received your refund in full? Your satisfaction is very important to us.
With sincere regards,
Kind Regards,
The Hellopeter team
MakroSA
A Division of MASSMART Holdings limited
Tell: ***/ ***
Webchat: 0860-300-999
Best regards,
NS
Noreen S's updateReviewer Update
09 Feb 2025, 14:25I have NOT yet received the refund.
NS
Noreen S's update09 Feb 2025, 14:25
Reviewer Update
I have NOT yet received the refund.
Makro's replyOfficial
10 Feb 2025, 09:06Good day Noreen,
We acknowledge your inquiry regarding the status of your refund. Please be advised that the processing time for refunds typically ranges from 5 to 7 business days, subject to the policies of the involved banking institutions.
We request that you inform us promptly upon the receipt of the funds in your account.
Yours sincerely,
The Hellopeter team
MakroSA
A Division of MASSMART Holdings limited
Tell: ***/ ***
Webchat: 0860-300-999
We acknowledge your inquiry regarding the status of your refund. Please be advised that the processing time for refunds typically ranges from 5 to 7 business days, subject to the policies of the involved banking institutions.
We request that you inform us promptly upon the receipt of the funds in your account.
Yours sincerely,
The Hellopeter team
MakroSA
A Division of MASSMART Holdings limited
Tell: ***/ ***
Webchat: 0860-300-999
Best regards,
Makro's reply10 Feb 2025, 09:06
Official
Good day Noreen,
We acknowledge your inquiry regarding the status of your refund. Please be advised that the processing time for refunds typically ranges from 5 to 7 business days, subject to the policies of the involved banking institutions.
We request that you inform us promptly upon the receipt of the funds in your account.
Yours sincerely,
The Hellopeter team
MakroSA
A Division of MASSMART Holdings limited
Tell: ***/ ***
Webchat: 0860-300-999
We acknowledge your inquiry regarding the status of your refund. Please be advised that the processing time for refunds typically ranges from 5 to 7 business days, subject to the policies of the involved banking institutions.
We request that you inform us promptly upon the receipt of the funds in your account.
Yours sincerely,
The Hellopeter team
MakroSA
A Division of MASSMART Holdings limited
Tell: ***/ ***
Webchat: 0860-300-999
Best regards,
NS
Noreen S's updateReviewer Update
10 Feb 2025, 19:09from which date?December?
NS
Noreen S's update10 Feb 2025, 19:09
Reviewer Update
from which date?December?
Makro's replyOfficial
12 Feb 2025, 08:59Hi Noreen,
We hope this message finds you in good health and spirits. Please accept our sincerest apologies for the delay in our response.
When you have a moment, could you kindly review the statement for December 2024? We would truly appreciate your confirmation on the expected amount to be received.
Additionally, it would mean a great deal to us if you could promptly inform us once the funds have been successfully deposited into your account.
Warm regards and gratitude for your understanding and cooperation,
The Hellopeter TeamMakroSAA Division of MASSMART Holdings LimitedTel: ***/ ***Webchat: 0860-300-999
We hope this message finds you in good health and spirits. Please accept our sincerest apologies for the delay in our response.
When you have a moment, could you kindly review the statement for December 2024? We would truly appreciate your confirmation on the expected amount to be received.
Additionally, it would mean a great deal to us if you could promptly inform us once the funds have been successfully deposited into your account.
Warm regards and gratitude for your understanding and cooperation,
The Hellopeter TeamMakroSAA Division of MASSMART Holdings LimitedTel: ***/ ***Webchat: 0860-300-999
Best regards,
Makro's reply12 Feb 2025, 08:59
Official
Hi Noreen,
We hope this message finds you in good health and spirits. Please accept our sincerest apologies for the delay in our response.
When you have a moment, could you kindly review the statement for December 2024? We would truly appreciate your confirmation on the expected amount to be received.
Additionally, it would mean a great deal to us if you could promptly inform us once the funds have been successfully deposited into your account.
Warm regards and gratitude for your understanding and cooperation,
The Hellopeter TeamMakroSAA Division of MASSMART Holdings LimitedTel: ***/ ***Webchat: 0860-300-999
We hope this message finds you in good health and spirits. Please accept our sincerest apologies for the delay in our response.
When you have a moment, could you kindly review the statement for December 2024? We would truly appreciate your confirmation on the expected amount to be received.
Additionally, it would mean a great deal to us if you could promptly inform us once the funds have been successfully deposited into your account.
Warm regards and gratitude for your understanding and cooperation,
The Hellopeter TeamMakroSAA Division of MASSMART Holdings LimitedTel: ***/ ***Webchat: 0860-300-999
Best regards,