#MAK***

The Makro return/refunds process is non-existent, especially for online-only purchases. I purchased several items online; one of them was the Xiaomi replacement remote, which they used the original picture to advertise. Refund lodged on the 29/01/2025; the only communication received was the automated email acknowledging receipt of the lodged refund. No communication whatsoever until I sent an email on 10/02/2025, which was only responded to on 19/02/2025 after I had to drive to a brunch. The item was collected on the 19th by Thapelo, and again after the collection there was no communication. I had to make a follow-up on Friday, and I spoke to Katlego, who said she would escalate. After the call I made, there was no communication from Makro. On Monday, the 24th at 14:50, I decided to follow up, and I was told that they were going to re-escalate. How do you re-escalate something that you don’t have a response from the first escalation? This is so unfair to the customers. I am sure by now I have used all the funds. I am trying to get a refund from Makro. The service is ****. Why would you want to be a middleman if you do not have the resources to handle such things?