KK
Karabo K
1 reviews | Active since Sept 2017
04 Jun 2020, 11:04
MAK***
I placed an order from last week and I have not received my package till this day , been trying to cancel my order but they simply have customers on hold in a loop and never answer the call, never thought it would be so difficult to cancel a order when makro is 20 minutes away from us , just want MY MONEY BACK.
WILL NEVER ORDER FROM MAKRO WITH THIS SLOW SERVICE.
Helpful (0)
Replies (2)0
Replies (2)
Makro's replyOfficial
06 Jun 2020, 15:34Good day Karabo,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 72 working hours.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 72 working hours.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply06 Jun 2020, 15:34
Official
Good day Karabo,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 72 working hours.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 72 working hours.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
KK
Karabo K's updateReviewer Update
08 Jun 2020, 16:28Please just cancel the order , your service is trash....will never use your platform or suggest it to other customers it's been over a week and no communication and contact page on the site has an error message , CANCEL MY ORDER I WANT MY ****** MONEY
KK
Karabo K's update08 Jun 2020, 16:28
Reviewer Update
Please just cancel the order , your service is trash....will never use your platform or suggest it to other customers it's been over a week and no communication and contact page on the site has an error message , CANCEL MY ORDER I WANT MY ****** MONEY