MAK***

Good day

I bought a Hisense fridge end Nov 2019, it was delivered in December 2019 and stop working in Jan 2020.

My experience with Makro has been very unpleasant, I have tried everything in my power to get assistance but I get send from pillar to post. In Jan I reported that the fridge was not working, did a online request for a refund. They sent a technician to fix it, after it was fixed it worked for 6 hours only and stop working again.

They sent a technician again the next week and he advise Makro needs to replace it bcoz its still new. Phoned Makro over 10 times with this, they gave me the number for Strubenvalley to adk for a Credit note to change or refund me.

At the branch Im advised that no credit note was done by Hisense. They will send it to Hisense and get back 2 me. I dont even have the fridge for 2 months n im struggling, its not like i even bought it on credit. I saved up for it with my hard earned money nd now im just losing money in the process.

My food is the fridge is ruined, I dont care about that but i need assistance like in yesterday. For 3 full weeks i dont have a fridge n no one cares, i spent airtime trying to sort out all these things.

Please can i get a refund or a replacement ASAP. I need the fridge by latest 17 COB, if not I will take this further.