Made to pay for Makro mistake

In late November 2021 I reported a damaged LG front loader washing machine that had a damaged gasket to Makro Vanderbijlpark where I'd bought it. The factory warranty had expired but it was still on extended warranty. After 2 weeks with no technician coming I went back and a lady called LG in my presence and a day later the technician came to fix the machine. Three days later the technician called me to tell me he wanted his money because the store would not pay him. It turns out the store should NOT have phoned LG because the machine was out of factory warranty. The store was supposed to call their OWN technicians. Now the store says it is my problem and they have sent me all these exclusions that show they do not pay for anything on the extended warranty. One then asks, why sell me the extended warranty and tell me it will cover everything only to turn around and say they exclude everything? The mistake was made by the store to call LG not me, so why ask me to pay for your mistake? Is this customer service?