Mad service from Customer Care

Sunday 01.10.2017 my husband and myself went to Makro to purchase some goods.

We stood in line for over an hour to get to the till to pay for the goods we wanted to purchase to get to the till to be told that the supervisor need to authorize amount above R 2500 "no problem" supervisor attended us she then still have to phone customer service call center for authorization whit no answer for over 15 minutes standing there they have tried to put throe the purchase 'not wasting our time' the goods just to tell me it has been declined the supervisor advice us to go to the in store services desk got there the lady said the same number the supervisor phone are the number she would phone as well. The service desk phone customer service call center standing there for another half an hour the service desk advice me then that normally the call center would phone you if you want or made a purchase yet i did not receive an phone call and my account is block. Our hole morning was wasted leaving the till with all the goods we wanted to purchased behind embarrassed and humiliated.