HL
Hermien L
1 reviews | Active since Dec 2019
27 Dec 2019, 10:00
Macro's online store is useless and may as well be a ****
I ordered a convection oven, grill and microwave all in one unit on the 15th of December. Today, on the 27th, they call me to let me know that there is no longer stock available for the unit I want. They say that they can give me an alternative offer, an LG microwave at the same price, no grill or oven, but you can also cook with a microwave (no ****!) or they can give me a Whirlpool all in one which is 10l smaller and R1500 more expensive which I need to pay in. So I tell them to cancel my order and return my money. Meanwhite my husband goes to check their online store that the damned unit is still there, still for sale. This is unacceptable!
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Makro's replyOfficial
02 Jan 2020, 16:30Good day Hermien
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
As per our telephonic conversation we do send our humble apology on the unpleasant experience you had with Makro and assure you that this certainly not the service you should expect with any of our platform. We still want to keep you as our customer and therefore we assure you that your future purchases with us will be easy, convenient and efficient.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
As per our telephonic conversation we do send our humble apology on the unpleasant experience you had with Makro and assure you that this certainly not the service you should expect with any of our platform. We still want to keep you as our customer and therefore we assure you that your future purchases with us will be easy, convenient and efficient.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply02 Jan 2020, 16:30
Official
Good day Hermien
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
As per our telephonic conversation we do send our humble apology on the unpleasant experience you had with Makro and assure you that this certainly not the service you should expect with any of our platform. We still want to keep you as our customer and therefore we assure you that your future purchases with us will be easy, convenient and efficient.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
As per our telephonic conversation we do send our humble apology on the unpleasant experience you had with Makro and assure you that this certainly not the service you should expect with any of our platform. We still want to keep you as our customer and therefore we assure you that your future purchases with us will be easy, convenient and efficient.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team