Macro - Rotten Returns policy and Ritten customer service

Macro Russel Hobbs Appliances

On Sunday I needed to return my Russel Hobbs blender in exchange for a new one but I was blocked and restricted due to the “returns policy”.

Upon my arrival I was already agitated with the returns agent that assisted me was equally dismissive and really could not be bothered.She then called someone called Chantelle to explain this policy to me and I questioned its relevance during this global COVID 19 pandemic.There was a lockdown hence I could not return the broken blender within seven days.I visited the store early May to enquire on when the returns would open but no one could give me a definite answer.So on Sunday I found out that they opened 11 May.When I asked Chantelle whether she thinks this policy is sensible and fair to customers during this time and she said there was a 21 day break.Now where for the life of me was I supposed to smell that Macro would be open when I enquirer and that this is what they decided.

A blender I have used only X2 now has to be fixed and I only purchased it close to end of March.Why would they treat people like this when nothing can be deemed normal at this point.I am livid because hated earned money has now gone to waste and I need to house a broken appliance that was repaired and in my house until it breaks again.Im sad and really don’t even feel like buying from them when I have been supporting them endlessly.This is not fair and I will not accept a policy that was created under normal circumstances and can not accommodate me during this difficult time.