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Ants D
1 reviews | Active since Jan 2025
06 Jan 2025, 10:05
Macro pool table
I bought a pool table from Makro online. Delivery was supposed to have been on 2nd of January. Delivery was delayed because all of a sudden the product that was available had to be "sourced" phoning the customer care line was a useless exercise as they cannot help you. Some agent said it was with the courier and some said it was still being sourced. Can't speak to a manager, they are not available. Had to cancel because nobody could give me answers.
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Makro's replyOfficial
17 Jan 2025, 15:55Hi Ants Diggins,
Thank you for your Hello Peter review.
We acknowledge that your time is invaluable and we regret any undue stress this situation may have caused you.
We wanted to let you know that we've taken the time to carefully look over your request and understand your situation.
We’re glad to inform you that we've gone ahead and processed your refund.
We also want to make sure you're aware that the refund should reflect the date of your original purchase.
We want to express our heartfelt apologies once more for the troubles you've faced.
If there's anything more you need or if there are any other concerns you'd like us to address, please feel free to reach out to us at ***.
Kind Regards,
Makro Hello Peter Team
Thank you for your Hello Peter review.
We acknowledge that your time is invaluable and we regret any undue stress this situation may have caused you.
We wanted to let you know that we've taken the time to carefully look over your request and understand your situation.
We’re glad to inform you that we've gone ahead and processed your refund.
We also want to make sure you're aware that the refund should reflect the date of your original purchase.
We want to express our heartfelt apologies once more for the troubles you've faced.
If there's anything more you need or if there are any other concerns you'd like us to address, please feel free to reach out to us at ***.
Kind Regards,
Makro Hello Peter Team
Best regards,
Makro's reply17 Jan 2025, 15:55
Official
Hi Ants Diggins,
Thank you for your Hello Peter review.
We acknowledge that your time is invaluable and we regret any undue stress this situation may have caused you.
We wanted to let you know that we've taken the time to carefully look over your request and understand your situation.
We’re glad to inform you that we've gone ahead and processed your refund.
We also want to make sure you're aware that the refund should reflect the date of your original purchase.
We want to express our heartfelt apologies once more for the troubles you've faced.
If there's anything more you need or if there are any other concerns you'd like us to address, please feel free to reach out to us at ***.
Kind Regards,
Makro Hello Peter Team
Thank you for your Hello Peter review.
We acknowledge that your time is invaluable and we regret any undue stress this situation may have caused you.
We wanted to let you know that we've taken the time to carefully look over your request and understand your situation.
We’re glad to inform you that we've gone ahead and processed your refund.
We also want to make sure you're aware that the refund should reflect the date of your original purchase.
We want to express our heartfelt apologies once more for the troubles you've faced.
If there's anything more you need or if there are any other concerns you'd like us to address, please feel free to reach out to us at ***.
Kind Regards,
Makro Hello Peter Team
Best regards,