Macro Online order paid but not all items was delivered

Item: Makro
Rating: 1
Author: Adele L

I placed an online order for over R5000 on 13 December 2019. My order was split and the bulk was eventually delivered in January 2020.

The 12 bottles of Jacobs have still not been delivered. I sent various emails that was not answered and when phoning them, the consultants say they will get back to me but never do.

This is unacceptable.

Helpful (0)

Replies (2)

Makro's replyOfficial

21 Jan 2020, 11:57

Good day Adele,

Thank you for your review on our Hellopeter platform, we do apologize for the inconvenience caused throughout your journey with us.

Kindly note that we are currently liaising with the relevant departments and senior management regarding your complaint and will be sure to revert with feedback. Please be advised that feedback will be relayed within the next 24-48hrs.

Once again we do apologize for the inconvenience caused and service received.

Hope you find the above in order.

Kind regards,
Makro Hellopeter Team

Makro's reply21 Jan 2020, 11:57

Official

Adele L's updateReviewer Update

28 Jan 2020, 15:08

Thank you for your response. I am still waiting for someone to get back to me :(

Can you please inform me when the below will be delivered? 12 bottles of Jacobs coffee
Barcode ***

***5
Mrs A Lewis

Customer ***
Order ID : MAK***
Invoice No: 015

Adele L's update28 Jan 2020, 15:08

Reviewer Update