JS
Johannes S
1 reviews | Active since Dec 2014
30 Mar 2026, 09:53
Macro online fail
Macro online not able to deliver on time. Ordered security lights on 20 March. Was supposed to receive items on 28 March 2026. The premises is vacant since 28 March, and I would have liked the light up in time. Thanks to this problem my premises is vacant and dark. Everyone knows that this is not ideal in the country. I phoned you on 28 March, and was told that the matter is escalated. Today is 30 March, and no indication from you on this matter. 10 days since my order was placed, and paid for.
Helpful (0)
Replies (3)0
Replies (3)
Makro's replyOfficial
02 Apr 2026, 11:32Hi Johannes,
We apologize for the delay of your delivery.
We have reached out to the courier and they have advised they provide feedback when the order will be delivered.
We will keep you updated as soon as feedback is received.
We apologize for the inconvenience caused.
Regards,
Makro social media team.
We apologize for the delay of your delivery.
We have reached out to the courier and they have advised they provide feedback when the order will be delivered.
We will keep you updated as soon as feedback is received.
We apologize for the inconvenience caused.
Regards,
Makro social media team.
Best regards,
Makro's reply02 Apr 2026, 11:32
Official
Hi Johannes,
We apologize for the delay of your delivery.
We have reached out to the courier and they have advised they provide feedback when the order will be delivered.
We will keep you updated as soon as feedback is received.
We apologize for the inconvenience caused.
Regards,
Makro social media team.
We apologize for the delay of your delivery.
We have reached out to the courier and they have advised they provide feedback when the order will be delivered.
We will keep you updated as soon as feedback is received.
We apologize for the inconvenience caused.
Regards,
Makro social media team.
Best regards,
JS
Johannes S's updateReviewer Update
10 Apr 2026, 16:11Makro, you rep**** to my complaint on 02 April 2026 privately to apologize. Yet it's now 10 April 2026 and you still can't deliver or refund. My personal opinion is that customers are not important to you, as the complaints pile up on social media, proving my point. I'm disgusted with your online service. People please read reviews of service providers before buying from any online store.
JS
Johannes S's update10 Apr 2026, 16:11
Reviewer Update
Makro, you rep**** to my complaint on 02 April 2026 privately to apologize. Yet it's now 10 April 2026 and you still can't deliver or refund. My personal opinion is that customers are not important to you, as the complaints pile up on social media, proving my point. I'm disgusted with your online service. People please read reviews of service providers before buying from any online store.
Makro's replyOfficial
13 Apr 2026, 15:15Hi Johannes,
We apologize for the service that you have received from us.
We have received feedback from the supplier team that the order has been cancelled and refunded.
We have received feedback from our finance department now stating that your refund has been successfully approved.
The refund will reflect back into your account within the next 7 to 14 working days, bank dependent.
Upon checking your bank statements, please ensure that you refer to the date of purchase, as the bank usually back dates these payments.
We sincerely apologize for the inconvenience caused.
Regards,
Makro Social Media Team.
We apologize for the service that you have received from us.
We have received feedback from the supplier team that the order has been cancelled and refunded.
We have received feedback from our finance department now stating that your refund has been successfully approved.
The refund will reflect back into your account within the next 7 to 14 working days, bank dependent.
Upon checking your bank statements, please ensure that you refer to the date of purchase, as the bank usually back dates these payments.
We sincerely apologize for the inconvenience caused.
Regards,
Makro Social Media Team.
Best regards,
Makro's reply13 Apr 2026, 15:15
Official
Hi Johannes,
We apologize for the service that you have received from us.
We have received feedback from the supplier team that the order has been cancelled and refunded.
We have received feedback from our finance department now stating that your refund has been successfully approved.
The refund will reflect back into your account within the next 7 to 14 working days, bank dependent.
Upon checking your bank statements, please ensure that you refer to the date of purchase, as the bank usually back dates these payments.
We sincerely apologize for the inconvenience caused.
Regards,
Makro Social Media Team.
We apologize for the service that you have received from us.
We have received feedback from the supplier team that the order has been cancelled and refunded.
We have received feedback from our finance department now stating that your refund has been successfully approved.
The refund will reflect back into your account within the next 7 to 14 working days, bank dependent.
Upon checking your bank statements, please ensure that you refer to the date of purchase, as the bank usually back dates these payments.
We sincerely apologize for the inconvenience caused.
Regards,
Makro Social Media Team.
Best regards,