RB
Ross B
1 reviews | Active since Jun 2013
04 Jun 2026, 17:29
Macro non Delivery
I ordered a washing machine on 24th May 2026 and was given a deliver window up to 29th May 2026. They attempted a delivery on the 25th May. We weren't aware they were there, they stayed for 5 minutes as seen on my CCTV. After numerous calls to support and the WhatsApp help line I still don't have feedback on the delivery. The courier company say that there is no order to collect which I don't understand as someone tried to deliver. Why not talk to the driver. All I want is the delivery or a refund. Order Number :OD***76 859 100 Tracking ID :WUM-AXD9YD
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Makro's replyOfficial
05 Jun 2026, 10:46Hi Ross Botha,
Thank you for bringing this matter to our attention and we sincerely apologize for the delay and frustration this matter has caused for you.
As per our telephone call, we will do our best to follow up with the relevant teams to confirm when you can expect delivery of your washing machine.
Rest assured as soon as we receive communication we will revert back to you with an update.
For reference your case number is 31B71.
Kind regards,
Makro Social Media Team
Thank you for bringing this matter to our attention and we sincerely apologize for the delay and frustration this matter has caused for you.
As per our telephone call, we will do our best to follow up with the relevant teams to confirm when you can expect delivery of your washing machine.
Rest assured as soon as we receive communication we will revert back to you with an update.
For reference your case number is 31B71.
Kind regards,
Makro Social Media Team
Best regards,
Makro's reply05 Jun 2026, 10:46
Official
Hi Ross Botha,
Thank you for bringing this matter to our attention and we sincerely apologize for the delay and frustration this matter has caused for you.
As per our telephone call, we will do our best to follow up with the relevant teams to confirm when you can expect delivery of your washing machine.
Rest assured as soon as we receive communication we will revert back to you with an update.
For reference your case number is 31B71.
Kind regards,
Makro Social Media Team
Thank you for bringing this matter to our attention and we sincerely apologize for the delay and frustration this matter has caused for you.
As per our telephone call, we will do our best to follow up with the relevant teams to confirm when you can expect delivery of your washing machine.
Rest assured as soon as we receive communication we will revert back to you with an update.
For reference your case number is 31B71.
Kind regards,
Makro Social Media Team
Best regards,