Macro competing with Takealot? Bwahaha!

Yesterday at 16h30 I logged onto the website to purchase an item. At the point where it should engage the payment engine it went into a never-ending loop. Taking the next logical step, I tried to contact the customer services helpline. They only work office hours! How do you expect to become a serious online player if you cannot guarantee 24/7 systems availability. I next sent an email, but received a warning that they might be slow in responding. The offer ends today! I called again this morning, laying out the problems that I was experiencing. The response is worth a special mention: maybe it is because stocks are low. Yes, really. I asked the consultant to confirm whether there was stock available. But she could not, because "things have changed and now we cannot see it" That was the end of the engagement since there was no way to purchase the item. Then only did I notice the 5% delivery charge. You really see yourselves compete with Takelot? Bwahaha! Not to mention the 10-14 workdays delivery time. Wake up and sort your logistics! And, do yourself a favour and search for an item on the online platform. Even for very specific search criteria, you are likely to get pages of results. Sad to say, Makro seems like the bricks-and-mortar behemoth of yesteryear, who added online shopping as an afterthought and then found their logistics where not up to scratch. You need to have a serious look at your business model, become tecnology centric, integrate vertically and start praying that by the time you have done so, you still have any marketshare left