JF
Jenny F
1 reviews | Active since Sept 2011
20 Feb 2019, 16:06
Macro and Ryobi *******
Beware of Ryobi’s warrantees. I bought a lawnmower from them less than a year ago, with a 2 year warranty from Macro. The mower stopped working. I took it into Macro, who said it had burnt out and the warranty did not cover it. I have a small garden by the way .abd am a pension. Macro quoted R1400 to fix it, while the same mower costs R999 brand new! I phoned Ryobi and was assured that “Eric” would call me back, that was last week.......still waiting !
Helpful (0)
Replies (3)0
Replies (3)Makro's replyOfficial
20 Feb 2019, 17:42Good day Jenny
Thank you for bringing this to our attention.
Allow me to apologize for the experience you've had with the product you bought from us.
This is definitely not the type of experience, we want our customers to have.
I will contact you to gather more information regarding your query.
Regards
Otsiele Boikanyo
Thank you for bringing this to our attention.
Allow me to apologize for the experience you've had with the product you bought from us.
This is definitely not the type of experience, we want our customers to have.
I will contact you to gather more information regarding your query.
Regards
Otsiele Boikanyo
Makro's reply20 Feb 2019, 17:42
Official
Good day Jenny
Thank you for bringing this to our attention.
Allow me to apologize for the experience you've had with the product you bought from us.
This is definitely not the type of experience, we want our customers to have.
I will contact you to gather more information regarding your query.
Regards
Otsiele Boikanyo
Thank you for bringing this to our attention.
Allow me to apologize for the experience you've had with the product you bought from us.
This is definitely not the type of experience, we want our customers to have.
I will contact you to gather more information regarding your query.
Regards
Otsiele Boikanyo
JF
Jenny F's updateReviewer Update
20 Feb 2019, 20:03Thank you for your swift response. I apologize for the spelling of Makro - pensioners and predictive text don’t go together ?
JF
Jenny F's update20 Feb 2019, 20:03
Reviewer Update
Thank you for your swift response. I apologize for the spelling of Makro - pensioners and predictive text don’t go together ?
JF
Jenny F's updateReviewer Update
04 Mar 2019, 12:44While I was impressed at Otsiele Boikanyo of MAKRO ‘s quick response, guess what?? I never heard from them again! Well done MAKRO respond for the public to see and then just like your warranties, it all ends there.
JF
Jenny F's update04 Mar 2019, 12:44
Reviewer Update
While I was impressed at Otsiele Boikanyo of MAKRO ‘s quick response, guess what?? I never heard from them again! Well done MAKRO respond for the public to see and then just like your warranties, it all ends there.
