Macro ****

Makro's reply:
06 Sep 2023, 12:03


Good day Gert,

Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.

We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.

Please be advised that feedback will be provided.

Once again, we apologize for the inconvenience caused throughout your journey with us.

We hope you find the above in order.

Kind Regards,
Makro Hellopeter Team
| | David Mabena (Makro) Sep 6, 2023, 12:20 GMT+2 Good day Gert,

We hope this email finds you well.

Please accept our sincere apologies for the delayed response.

The Hello Peter complaint regarding the incorrect delivered has been received by us and we sincerely apologize for the difficulty we have already caused.

Please be aware that we are following up with the appropriate department to provide more in-depth input; as soon as they get back to us, we'll let you know right away. Regards, David Mabena
Hello Peter Consultant
Makro National Contact Centre
Makro SA
A division of MASSMART Holdings Limited
Tel: ***
WhatsApp: ***
Email: ***: http://www.makro.co.za

| | Kenny Moloi (Makro) Sep 6, 2023, 13:32 GMT+2 Good day Gert,

Hope this finds you well.

We are following up on your query.

Please follow the below instructions so we may assist.

Please log in to your online profile and on the top right corner please select the option that says my profile and go-to orders.

Once done go to the "Returns & Repair" option-click the order number you are logging the return request for and follow the prompts from there to log the return request.

Alternatively, please forward us pictures of the item in PDF/JPG format so we may assist further.

NB-Kindly note that all returns logged after 14 days will not be refunded.

Kind Regards,
Marketplace Operations Support Team

Makro is playing a cat and mouse game here with ordering me to comply to a list of demands to either get me to back off or give up. Now we know why there are people who have been waiting more than 3 months for returns from Makro with no joy! Makro are bullies and couldn't care less about their clients. At 86% dissatisfied online customer base, Makro are officially the worst online store to buy from in the southern hemisphere.
Why are Makro shy or scared to reply on Hello Peter? Why the private responses? Why indeed? What are they scared of? What are they trying to hide? Let the whole of South Africa know that you are part of the problem in this country.

This is becoming fun, isn't it?

I have sent Makro tens of the exact same e-mail. They were all responded to in exactly the same manner with the same name as the consultant within a mere second of a difference. No human would not have discovered that all the e-mails were from the same source. Which means that Macro's disrespect for their customers knows no limits. It is so obvious that it was a computer-generated response. And an extremely pathetic one. They do not even consider a query of a customer as important enough to respond via a human being or they have so many queries to handle that their only option is to employ computer generated responses. The extremely high unsatisfied index of 86% from online customers are therefore no surprise. If I was aware of these facts and figures I would never have bought anything from Makro online. Easily the worst online company to buy from in the entire universe.