Machine is still not working

i reported this incident 3 months ago 2 agents from defy were sent out. One was not even useful and the 2nd technician blamed the fact that i overload the machine. This is just insane my machine is not functioning my rinse and spin function does not work there is either something stuck in the motor or something is major wrong. They even sent an agent during my working hours. i trust that this matter will be sorted out. I never expected this from Makro and regret my purchase. Stick to your guns and keep to your promise. Fix my machine!!!