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On 24 November 2019, I handed a guarantee repair in at Makro Vaal. According to the displayed info boards, the repair would take up to 6 weeks. It further indicated that after 3 months and the equipment was not collected, it would be sold. I then received a repair note with a list of undertakings from Makro. One is that the customer would be informed on a regular base what the stance is of the repair. I received a SMS on 26 November 2019 that the vacuum/blower was handed to the repair agent for assessment and repair. This was the last info received regarding the guarantee repair. On 7 January 2020 I went to Makro Vaal to collect my vacuum/blower which was supposed to be repaired according to their policy. On producing my repair slip, the lady inform me that the supplier is still closed till the next week. When I insist that according to Makro's own policy the machine is supposed to be repaired after 7 weeks, she changed her original info and did some investigation where the vacuum/blower is situated. She returned and inform me that Makro Vaal have not received it back from the supplier. I then asked to speak to a manager who was called. The manager informed me that he spoke to the supplier, who according to the lady who first helped me was close, and the supplier promised him that the vacuum/blower will be delivered on Friday 10 January 2020. Because of the fact that I am not staying near Makro Vaal, the manger informed me that he would see that the repaired vacuum/blower is delivered at my residence. I informed him that Makro Vaal is violating their own advertised policy regarding 6 weeks repair time which he affirm and further informed me that the supplier informed him that they was waiting for spares to do the repair. Now this was again a lie, the second and this from a manger, because the supplier is supplying distribution agents with spares which I confirmed during the festive season, is available and could be delivered within a day via courier. Now this is the poorest of service I experienced and secondly, to protect their hide, even a manger is prepared to lie.