Lying to your clients

I called on *** this morning at 8:12. I didn't get the name of the consultant that took my call, however I am sure your telephony system has the ability to trace a call using the number that I called from. I wanted to enquire if Cape Gate store had stock of a specific item and what time they opened. The lady proceeded to inform me that the store opened at 8am already and she was going to call them to check on stock of the item I asked about. After a while she came back to me and advised that the Cape Gate store didn't have stock. I don't know why, but I still drove to the store, got there at 8:53 and stood before closed doors as they only open at 9:00. I went in search for the item I was looking for, low and behold, there was stock on the shelf. Not sure what the purpose of a national call centre is, if they lie to your clients and don't know what us happening on store level. She nearly caused the store to lose a sale today and this requires investigating and corrective action.