Lying to customers and refusal to help!

We recently bought a fridge at Makro Woodmead. The salesperson offered us insurance to go with the fridge. I said no thank you, but then he said it could be for problems caused by load shedding as well. Living in South Africa I thought it must be important to have since you never know what could happen, so I took the insurance.

When the fridge stopped working, and we rested assured that we had warranty and insurance so it would not be a problem, not only did we wait over 2 months to get a response from them they voided the warranty as well. Then they told us that it was not insurance but an extended warranty and we were not covered for anything! A brand new fridge is useless, waiting on a poor excuse just to not fix the fridge. I am disgusted and disappointed and not sure how people like this can sleep at night. We have no warranty at all now and what if something else happens?

Can't complain about the service since there isn't any.