1 reviews | Active since May 2016
Luxxle Sofa Brown Lounge Suite Faulty - #MAK***
I bought the Luxxle Sofa Brown Lounge suite (Supplier: GOF Furniture) at Makro online on the 23/11/2023 (order #MAK***). Two weeks ago the 2 seater couch started making squeaking sounds and on the 24/04/2023 I logged a return on makro online (Ref: #***7).
The logged return has been completely ignored by Makro and the issue has not been resolved in over 5 working days. The worst part Makro is claiming the supplier (GOF Furniture) is responsible for the courier fees for the logged return and not them. I took the initiative to call GOF Furniture by myself to resolve the issue. The lady Mametsi from GOF furniture is claiming the courier for the logged return will be too costly for them (R4000 in total cost) and that Makro is at fault in this situation. The supplier even suggested that I pay for the courier out of my own pocket in order for the issue to be resolved successfully.
As a client I'm inconvenienced as I'm seating in the middle of a blame game between Makro and GOF Furniture. No party wants to resolve the issue. To spend R16 999.99 and receive such treatment is something else.
I am based in Western Cape and have no chance in dealing with this case face to face as the supplier is based in Randburg. I feel defeated and it feels like I will be stuck with a faulty couch forever.
The GOF furniture consultant Mametsi made it clear they won't be shipping the couch back from Western Cape to Gauteng as they are losing profit from the purchase I made in terms of the shipping cost they have to pay. I was told I purchased the couch on promotion and not at full price LOL. I didn't know purchasing an item on promotion results in receiving a bad after service.
The option I was given by GOF Furniture is for them to hire upholstery around my Area to come install the missing parts which I agreed upon since it is the only option I was given. The option also assures a quick way to resolve this case and not drag it any longer.
Can Makro please make sure their supplier resolves this case as I am tired of calling the supplier everyday.
The GOF furniture consultant Mametsi made it clear they won't be shipping the couch back from Western Cape to Gauteng as they are losing profit from the purchase I made in terms of the shipping cost they have to pay. I was told I purchased the couch on promotion and not at full price LOL. I didn't know purchasing an item on promotion results in receiving a bad after service.
The option I was given by GOF Furniture is for them to hire upholstery around my Area to come install the missing parts which I agreed upon since it is the only option I was given. The option also assures a quick way to resolve this case and not drag it any longer.
Can Makro please make sure their supplier resolves this case as I am tired of calling the supplier everyday.