AJ
Andre J
1 reviews | Active since Jul 2011
27 Jul 2023, 10:29
Luring customers using false advertising.
I received a promotion booklet from Makro advertising a 1.25kg LANCEWOOD Mini Loaf for R 88.95 "EACH" With the emphasis on each. I drove all the way out there, but then I was told it was per kg. The ad clearly show "each" I am really extremely disappointed in Makro Capegate. If feel like I was lured there. How can a big company like Makro trick customers like that. Now it just cost me petrol money, and nothing to show for it. Really sad.
Helpful (0)
Replies (3)0
Replies (3)
Makro's replyOfficial
27 Jul 2023, 15:00Good day Andre,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
I hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
I hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Best regards,
Makro's reply27 Jul 2023, 15:00
Official
Good day Andre,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
I hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
I hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Best regards,
AJ
Andre J's updateReviewer Update
02 Aug 2023, 22:23Hi Good day Makro Hellopeter Team
I was contacted by Mpho Moruthane a week ago, and he said that my problem would be addressed, and prioritized. Now, a week later, not only haven't I received any feedback, I'm being ignored as well. Can you please sort out my problem, or at least say if you are not willing to honour your advert.
Thank you
Andre
I was contacted by Mpho Moruthane a week ago, and he said that my problem would be addressed, and prioritized. Now, a week later, not only haven't I received any feedback, I'm being ignored as well. Can you please sort out my problem, or at least say if you are not willing to honour your advert.
Thank you
Andre
AJ
Andre J's update02 Aug 2023, 22:23
Reviewer Update
Hi Good day Makro Hellopeter Team
I was contacted by Mpho Moruthane a week ago, and he said that my problem would be addressed, and prioritized. Now, a week later, not only haven't I received any feedback, I'm being ignored as well. Can you please sort out my problem, or at least say if you are not willing to honour your advert.
Thank you
Andre
I was contacted by Mpho Moruthane a week ago, and he said that my problem would be addressed, and prioritized. Now, a week later, not only haven't I received any feedback, I'm being ignored as well. Can you please sort out my problem, or at least say if you are not willing to honour your advert.
Thank you
Andre
AJ
Andre J's updateReviewer Update
02 Aug 2023, 22:24Hi Good day Makro Hellopeter Team
I was contacted by Mpho Moruthane a week ago, and he said that my problem would be addressed, and prioritized. Now, a week later, not only haven't I received any feedback, I'm being ignored as well. Can you please sort out my problem, or at least say if you are not willing to honour your advert.
Thank you
Andre
I was contacted by Mpho Moruthane a week ago, and he said that my problem would be addressed, and prioritized. Now, a week later, not only haven't I received any feedback, I'm being ignored as well. Can you please sort out my problem, or at least say if you are not willing to honour your advert.
Thank you
Andre
AJ
Andre J's update02 Aug 2023, 22:24
Reviewer Update
Hi Good day Makro Hellopeter Team
I was contacted by Mpho Moruthane a week ago, and he said that my problem would be addressed, and prioritized. Now, a week later, not only haven't I received any feedback, I'm being ignored as well. Can you please sort out my problem, or at least say if you are not willing to honour your advert.
Thank you
Andre
I was contacted by Mpho Moruthane a week ago, and he said that my problem would be addressed, and prioritized. Now, a week later, not only haven't I received any feedback, I'm being ignored as well. Can you please sort out my problem, or at least say if you are not willing to honour your advert.
Thank you
Andre