JV
Jean V
1 reviews | Active since Apr 2014
05 Jan 2016, 13:38
Lunchtime
Phoned Makro to query a extended warranty on our washing machine. Spoke to Samantha today at 13:08 on ***. After explaining my query she put me on hold to transfer, came back only to tell me both the people that can help me are on lunch and I should phone back in an hour. Is this how Makro operates?
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Makro's replyOfficial
07 Jan 2016, 14:30Hello JPVLion79,
Thank you for taking time to convert your complaint to a compliment.
It is really encouraging to hear of a bad experience being turned around.
It is our goal that every customer leaves Makro delighted with the service they have received and the products they have purchased.
Please continue to give us feedback on service received in any of our Stores.
Regards
Mmule Moropa
Thank you for taking time to convert your complaint to a compliment.
It is really encouraging to hear of a bad experience being turned around.
It is our goal that every customer leaves Makro delighted with the service they have received and the products they have purchased.
Please continue to give us feedback on service received in any of our Stores.
Regards
Mmule Moropa
Best regards,
Makro's reply07 Jan 2016, 14:30
Official
Hello JPVLion79,
Thank you for taking time to convert your complaint to a compliment.
It is really encouraging to hear of a bad experience being turned around.
It is our goal that every customer leaves Makro delighted with the service they have received and the products they have purchased.
Please continue to give us feedback on service received in any of our Stores.
Regards
Mmule Moropa
Thank you for taking time to convert your complaint to a compliment.
It is really encouraging to hear of a bad experience being turned around.
It is our goal that every customer leaves Makro delighted with the service they have received and the products they have purchased.
Please continue to give us feedback on service received in any of our Stores.
Regards
Mmule Moropa
Best regards,